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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very dirty, changed room 3 times bathroom still broken
Business response:
We are truly sorry for the issues you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was wonderful. They were the only good part of this property. The first room I was in had a clogged kitchen sink, a stove that didnt work, no hot water, and a bathtub faucet that would not turn off so just steadily poured water. The bathroom was NOT clean. I moved into a new room. Bathroom in new room was also not clean and the toilet just stopped flushing one night, so I had to keep running downstaira to the lobby bathroom. Terrible place ti stay!
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your initial room and truly regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Toilet was broken for 3 days before anyone came to fix it. Hairdryer never fixed. Originally sent to very dirty room. Some staff were nice, but others were very stand-offish and rude. Having a mini-kitchen in the room was nice though. No access to pool.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Hotel was dirty. Carpets in room were stained, pillow case has nasty staying on it. Hallway stuck like cigarettes. Overall unpleasant experience. Thought about sleeping in my car instead
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Terrible Bathroom was dirty couldn’t even sit on the toilet. Wires hanging from the light in the bathroom. Mold in the shower
Business response:
Dear Janysia, thank you for being our guest and for sharing your observations with us. We are so sorry for failing to provide the fresh and comfortable accommodations you deserved. Your comments have been shared with our housekeeping team and we are all dedicated to making sure such impressions are no longer left. Thank you again for staying with us and we hope to make this up to you on a future trip to the area. Sincerely, Hotel Management
Was terrible, dirty carpets, broken furniture, etc
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest, and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
No good hotel Very bad service ,breakfast never fill up no room service bathroom shower head water leaking Very small room areas bad mattress cover is ripped in room only one room electric outlet Not comfortable to stay again this hotel
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations with regarding your room. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Go to the property in the front & not the back. We went to the first extended stay, which was the wing one. This property was behind it. No ice machine (the first time I've ever been to a place with no ice machine), no pool, no gym, only a diabetic grab-n-go breakfast (bread galore); I was told that they were out of cream cheese but I can go next door to the other property and get some from there. Also that someone had come down and took all of the granola bars. Are you kidding me? You had to request silverware and other kit... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
The only thing this property has going for it is that it is close to the convention, but pales compared to Days Inn and others close by. First there are 3 Extended Stay America's in the vicinity in one case on the same lot a front and a back unit. They are jointly owned but operate independently. Carpeting needed one to be vacuumed and 2 to be scrubbed. Breakfast consisted of a 1/2 glass of water from the juice dispenser. No rolls, no bread, some dry cereal and some partially frozen bagels. 3 of 4 toasters did not work. Ther... read more
Business response:
We apologize that you experienced so many difficulties while you were here. Your feedback for the carpets is shared with the housekeeping team to do the needful. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.