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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Bugs,lot noise,the room smell bad
Business response:
Luciano, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Left some stuff in the refrigerator, called a couple hours later to see if I still had the chance to recuperate it without luck, the customer lady at front desk told me housekeeper person are allowed to keep whatever is left behind..I personally think thats not right that's why I will never recomend this hotel to nobody.
Business response:
Manuel, we apologize that you were unable to retrieve the items left in your room. Any property left behind is always brought down to the reception area when rooms are serviced. Please be assured that we are investigating this issue. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Problems related to pipes and water system. Room service could be better
Business response:
We apologize for the plumbing and service issues you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We had paid in full through Expedia but this hotel still charged our credit card for our entire stay without our knowledge. We asked for a receipt at checkout but were told they would email it instead. 4 days later we saw the charge and had to call this hotel for an invoice along with disputing the charges with Expedia and my credit card company. We have yet to see a credit to the hotel charge. We were interrupted by the staff 2 times during our stay. The second interruption was a knock at our door at midnight with a forced ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. As your review is anonymous, we would invite you to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you wil... read more
Ok I am really disappointed as a customer because I was charge with extra 250$ for smoke in the room and I don’t smoke and I was with my 4 years daughter in the room that’s crazy and when I called for refund the manager said that the room smell like smoke so I tried to explain and he hag me the phone a couple of times I have to call the bank and make a complain I really don’t recommend to anybody to stay there is a shame spend 172 $ for two nights and they come and steal 250$
Business response:
Angel, we are so sorry for the difficulties you experienced. We are a non-smoking hotel, and we want all our guest to have a clean and smoke-free environment. Meanwhile, we are investigating this incident, please feel free to reach out to us if we can assist you further. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great staff but hotel is run down Check in was a nightmare but not the front desk ladies fault. Procedures of hotel and Expedia check in were horrible. Plumbing in room 1 was bad and second room seemed a smoker room. The staff is not at fault I feel and were very friendly and eager to make up for any issues to still make the experience a good one. In my experience higher management seems at fault for creating inefficient procedures and possibly not having funds available for the upkeep of the hotel.
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. We will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, Hotel Management
Good hotel There is no room service, and they do not change the towels also. Room was ok
Business response:
Thank you for staying with us and providing a review of your experience. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and we hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.