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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude Staff Booked a queen room weeks in advanced and after checking in, we were given two double beds. I was on a vacation with my girlfriend and wanted the larger bed. The front desk associate was very rude. After contacting Hotels.com about the issue, the associate came to our door and told us that if touched anything, she could not refund us for the room. I have never been treated so poorly by hotel staff in my life. Would not recommend staying here.
Business response:
Freddy, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure we have instituted additional training to ensure we better serve our guests. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have b... read more
Everything was nice just had trouble at checkout with the early (6am) staff. Charged us for the night even though we had paid through expedia. When we called expedia they helped us solve the problem super fast and refund the amount the hotel charged double. Also Marcela from the hotel day staff was nice and understanding.
To begin with, I arrived at 11:00 pm and waited 25 minutes for someone to show up to check me in. The attendants excuse was that she was in the other building. Not a good excuse after I have been driving 5 hours to get there and then have to worry about meeting the 12:00 midnight check-in deadline. The location is very good, which is why I have stayed here before; however, the cleanliness and maintenance of the property is in need of improvement. My room needed a deep cleaning. It smelled musty and smoky as soon as I entered... read more
Business response:
Jose, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
The room smelled nasty. We had to buy a air neutralizer spray and it helped but very little. Also the queen size bed was more like a full size bed
Business response:
Thank you for being our guest. We apologize that our facility felt short of your expectations for a perfect stay. Your feedback regarding the odor issue has been shared with the concerned team, and we will take the appropriate steps to prevent from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Bad experience Noise AX. Housekeeping the worst. Poor breakfast.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We value your feedback as it will help us improve our guest experience moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Creepy place I just spent one night so it was ok but everything is really old, the breakfast is a joke, the room was awfull, the water didn’t get to hot, the floor was sticky and the price is really high for this. I do not recommend it.
Business response:
Magda, thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Checked in and had multiple issues with staff identifying myself and co-worked (despite a confirm through Expedia, the hotel directly and personal visit to the front desk). Immediately discovered many hairs in the tub, not a single cup or glass to drink water, and shower knob did not shut off completely despite a hard crank so the water dripped all night, and toilet clogged after normal use. Plunger I found in trash room cracked and didn't work. Returned to room 2nd night to a beeping battery in smoke detector, took 45 min t... read more
Business response:
Deb, we e apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
No Cleaning Service, No Ice Machines! Horrible! This hotel DOES NOT have an ice machine and even worse DOES NOT provide any cleaning service for the rooms unless you stay over a WEEK! I have never heard of such a thing except perhaps in a Third World country. It even has a "Trash" room next to the rooms to stink up the hallway. The room also smelled bad. Also had a homeless guy with his dog living in his car for a night in the parking lot. This is NOT a hotel, just a slight upgrade to a Homeless Shelter! Should be dropped fr... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
No me gusto casi nada , la habitacion nunca la limpiaron, estuvimos 4 dias y las toallas no las cambiaron , la piscina muy sucia Lo unico bueno que tiene el hotel es lo cerca que esta de Acuatica y de Seaworld por lo demas no se lo recomendaria a nadie
Business response:
Ana, we apologize as we didn’t explain our housekeeping policy to you upon arrival and the cleanliness issue you observed with the pool. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.