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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Cleaning Service, No Ice Machines! Horrible! This hotel DOES NOT have an ice machine and even worse DOES NOT provide any cleaning service for the rooms unless you stay over a WEEK! I have never heard of such a thing except perhaps in a Third World country. It even has a "Trash" room next to the rooms to stink up the hallway. The room also smelled bad. Also had a homeless guy with his dog living in his car for a night in the parking lot. This is NOT a hotel, just a slight upgrade to a Homeless Shelter! Should be dropped fr... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
No me gusto casi nada , la habitacion nunca la limpiaron, estuvimos 4 dias y las toallas no las cambiaron , la piscina muy sucia Lo unico bueno que tiene el hotel es lo cerca que esta de Acuatica y de Seaworld por lo demas no se lo recomendaria a nadie
Business response:
Ana, we apologize as we didn’t explain our housekeeping policy to you upon arrival and the cleanliness issue you observed with the pool. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Bugs,lot noise,the room smell bad
Business response:
Luciano, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Left some stuff in the refrigerator, called a couple hours later to see if I still had the chance to recuperate it without luck, the customer lady at front desk told me housekeeper person are allowed to keep whatever is left behind..I personally think thats not right that's why I will never recomend this hotel to nobody.
Business response:
Manuel, we apologize that you were unable to retrieve the items left in your room. Any property left behind is always brought down to the reception area when rooms are serviced. Please be assured that we are investigating this issue. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Problems related to pipes and water system. Room service could be better
Business response:
We apologize for the plumbing and service issues you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We had paid in full through Expedia but this hotel still charged our credit card for our entire stay without our knowledge. We asked for a receipt at checkout but were told they would email it instead. 4 days later we saw the charge and had to call this hotel for an invoice along with disputing the charges with Expedia and my credit card company. We have yet to see a credit to the hotel charge. We were interrupted by the staff 2 times during our stay. The second interruption was a knock at our door at midnight with a forced ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. As your review is anonymous, we would invite you to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you wil... read more
Ok I am really disappointed as a customer because I was charge with extra 250$ for smoke in the room and I don’t smoke and I was with my 4 years daughter in the room that’s crazy and when I called for refund the manager said that the room smell like smoke so I tried to explain and he hag me the phone a couple of times I have to call the bank and make a complain I really don’t recommend to anybody to stay there is a shame spend 172 $ for two nights and they come and steal 250$
Business response:
Angel, we are so sorry for the difficulties you experienced. We are a non-smoking hotel, and we want all our guest to have a clean and smoke-free environment. Meanwhile, we are investigating this incident, please feel free to reach out to us if we can assist you further. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.