This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY DISAPPOINTED The room had no wash cloths nor a bath mat. There were no disposable cups in the room. Bath room plug did not work.
Business response:
Charles, we appreciate you being our guest and providing your feedback. We apologize for the disappointment regarding our in-suite amenities. Kitchenware is available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely, Hotel Managemen
Had the basic things I needed and a short walk to the convention center. However, free breakfast was never available when I was there. I was told it was from 6:30-9:30. One morning I went at 7am and there was nothing out and the employees at the front desk had no idea. Stay less than a week and you can pay for housekeeping to clean your room.
Business response:
We are sorry that you couldn’t take advantage of our breakfast offerings. Your feedback has been discussed with our team to find out what went wrong and take appropriate actions going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Think twice...convenient location, disguting r Check in service was pleasant. After that it's all down hill. The elevator is hot & stuffy (ruins professional hairdo quickly). Carpet stained, toilet ran, faucets dripped, furniture very worn, and I had terrible sinus issues (possibly from A/C unit. Glad I had Clorox wipes to wipe everything down. Just glad I made it out of there without any bugs! Spend the $ and stay somewhere cleaner & nicer. Definitely a romance killer!
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not worth in staying. Not clean and no services as expected
Business response:
Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We suffered thru broken and clogged bathroom sink We suffered thru broken and clogged bathroom sink for 3 days, was not fixed. Many other issues...
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. Best Regards
During Breakfast they don't have milk for whole 2 days of my stay. I guess they have bugs in room too.
Business response:
Thank you for choosing to stay with us. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We have also discussed your concern with our housekeeping team to check your room and do the needful. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management.
Very disappointing room smelled very bad like mold
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management.
Olor muy feo todo el día en pasillos agua no potable. No cambian la tuallas y tampoco limpian tu habitación
Business response:
Alonso, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will co... read more
Business response:
Jose, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.