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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The service at this hotel was terrible. When they checked us in they took forever because they were screaming and dealing with other business. It was completely unprofessional. Later we called to request extra sheets be brought to the room and the woman said that we had to go down and get it. There was no kind of housekeeping or service. I was stunned by the manner in which they spoke to the guest. There was also an issue with the cleanliness. There was an odd odor throughout the halls, it smelled like wet carpet. There was ... read more
Business response:
Thank you for your review. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to our hotel policy. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We hope you will give us another chance to impress you on your next trip through this area.... read more
So please let me start off with DO NOT BOOK HERE!!!!!! Quick review: Pricey, Poor customer service, horrible rooms, horrible service overall. I found this hotel through Expedia and it seemed nice and the price was okay for what it had to offer. What I didn't know was that the pictures and reviews were ALL A LIE! If you are here for the attractions and trying to enjoy it with your loved ones this is not the place. As soon as arriving to the hotel we asked the front desk of this was the right place. There response was, " you'r... read more
Business response:
Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay, and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you on future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
Don’t stay here. Room was clean but the overall hotel was not. Wasn’t maintained at all. Breakfast area was nasty. Would never stay here again.
Business response:
Jesus, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Estadia horrivel em orlando O hotel é sujo ,os atendentes são relapsos e não estão nem aí para os hospedes.O café da manhã que era para estar incluso ,acontecia um dia sim no outro não tinha nada.Foi Horrivel
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
No more E-Stays 4 me Check in was a near nightmare. They are badly understaffed. I witnessed workers walking and/or driving between the two buildings. This is a cheap stunt y’all pull in Orlando having two buildings right next to each other and sharing resources.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Out on the street at midnight. We arrived in the late evening and the hotel was very hard to find. There are 2 different extended stay America hotels right next to each other so of course went to the wrong one first. Once we got to the right Hotel to check-in it took about 20 minutes to check-in because the front desk was dealing with unhappy guests about their rooms. We finally got unloaded and walked into a room that wasn’t clean, bed unmade, dirty towels on floor, etc. went back to front desk to find that more guests were... read more
Business response:
Thank you for taking time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second ... read more
Arrived at 8pm after Transatlantic flight. After checking in went to room to find it had not been cleaned from previous guest. Hallways covered in litter Apparently the cleaner was ill. Had to find accommodation in another hotel not a great start to our vacation.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you experienced during your stay. We assure you that we have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
My sink was clogged and I told room service and no one came to unclog it.
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Please visit us again so we can restore y... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.