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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employees have no hospitality. The “continental breakfast” wa just coffee and the room was very dusty.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
No “continental breakfast”,no hospitality! They employees didn’t
Business response:
Thanks for evaluating your experience at our hotel. We are sorry for the service issue and that you disappointed with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Didn't like that there were no ice machines! Breakfast was terrible
Business response:
Thank you for reviewing our hotel. We apologize for not meeting some of your expectations. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We will also share your feedback regarding our grab-and-go breakfast with Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will give us a chance to impress you on a next visit. Sincerely, Hotel Management
I've stayed at Extended Stay hotels before and have never had a bad experience, until I stayed in this one. You can tell the staff is doing the bare minimum to have the hotel running . The least they can do is make sure that they have clean towels at all times especially when they know a higher percentage of their guests are staying less than a week and not entitled to housekeeping. We when to the front desk ( room phone wasn't working) and asked for fresh towels. They told us we had to wait about an hour and a half because ... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Location was confusing as it is in a second building with no signage. Staff not helpful. Room was in poor condition.
Business response:
Thank you for the review of our hotel. We sincerely apologize for cleanliness and service issue you encountered during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrible. Old furniture. Old everything. The AC is it inside outside AC which I don’t mind but when you can see through the AC while you’re in your room to the outside yeah that’s on his bed had a few bugs in here you can smell when someone is smoking outside because there’s so many holes through the AC. The bathroom is horrible takes forever for the hot water to kick in. And it smells very bad in your room. It smells like there is a lot of mold throughout. The rug smell as well
Business response:
Andrew, we sincerely apologize for the housekeeping and maintenance issues you encountered. We make every effort to be perfect, but sometimes we fall short. Rest assured, your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
They had roaches. Enough said.
Business response:
Tonya, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not a good stay It was not a good stay. This hotel is nothing like the other ones I have stayed at. We had issues with our toilet so we left early.
Business response:
Latesha, we are sorry for the unpleasant stay you had with us. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Mal0 El hotel el servicio es horrible , las instalaciones totalmente deterioradas , una ratonera , cochina
Business response:
Jose, we're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned departments, and we're working with them to make sure future guests do not experience the same problem. We hope you will consider giving us a second chance the next time you are inOrlando. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.