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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD We booked this hotel for 3 days 12-14 March. This hotel is so dirty and it smells so bad that you cannot enter the room without room spray. the sink was clogged and found german cockroaches in the toilet. the sheets smell stinky. They don't have room service daily for people who booked less than 7 days, they charge extra for that. The breakfast choice was very limited and the service was bad.
Business response:
Sunil, we are so sorry for the incidents you mentioned and apologize for the inconvenience caused. This is certainly not the type of service our hotel is known for. We have discussed your feedback with our team members to enhance our guest experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
We left after seeing the hotel and the rooms. It is not a three stars. Your ratings does not correspond to the hotel.
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Air conditioner failed to work. Continental breakfast is seriously lacking.
Business response:
Please accept my sincerest apologies for the maintenance and that your were not happy with our complimentary grab-and-go breakfast. We have shared your concerns with the maintenance team we have taken actions to ensure that we do not repeat these issues in the future. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel M... read more
Dirty, carpet ripped in room. Everything is dated. Smell (not a good smell) of food being cooked permeated the floor every night. Kids crying and dogs barking1
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The trash had not been taken out of the room from the prior occupant when I arrived. The hallways and dining area were generally unkempt. Around 1AM the night after checking in at the front desk I was awakened repeatedly from the staff trying to enter the room to let another occupant in, because they did not realize in their computer system that I had already checked into the room and they were trying to give it to someone else. On the positive side, the staff were generally pleasant and they were helpful to work with me to... read more
Business response:
Thank you for reviewing your stay. Please accept our sincere apologies for the problems you experienced with the check-in. Good first impressions are fundamental to success, and what you described is not the vibe we want you to have from our hotel. We appreciate you choosing us and would welcome the opportunity to make it up to you the next time you are in the area. Sincerely, Hotel Management
2 DAY STAY, NOT GOOD REPORTED BATHROOM SINK CLOGGED AND NOONE CAME. SO 2ND DAY HAD TO USE KITCHEN FAUCET IN ITS PLACE. CLOG CREATED AN ODOR. 50% OF THE TIME THERE WAS NOONE AT THE FRONT DESK. PLACE IS VERY RUN DOWN. WISH I COULD BE POSITIVE, BUT I CANT
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Budget hotel near disney parks. The good thing about the hotel is its location and a decent breakfast. The room has very small kitchen and laundary facilities which is handy. Now on the other side the hotel is really dirty. The hallway and the room has a foul smell, though we used the room only for night sleep. They don't do housekeeping unless you stay for more than 7 days.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Hotel for Disney trip Bugs in the bathroom. Tv didn’t even turn on. Staff leaves at 11. Air doesn’t work properly. Sheets were not clean.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Disappointed in my stay When we walked into our room the air wasn't turned on. It was easily 85 degrees outside. The air conditioner smelled old, musty or moldy and the refrigerator and sink smelled as though it previously had rotten food in it at one point and wasn't cleaned properly. Room was clean but between the heat and the smell of the room, I wouldn't stay here again or recommend it to others.
Business response:
Heather, we apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.