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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES ROACHES ROACHES Found 3 roaches in our first room, once we asked to be moved in the next room there were 3 more!!! Seriously?!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty no service Roach filled Unvacuumed floors Found beer bottles cap on floor. Roaches on bathroom
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Bed was really dirty. When I wanted talk to manager he not was there and on front desk was woman and she told me she is only helper.
Business response:
Jiri, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Great location for Convention Center I booked this hotel as its a quarter mile walk from the convention center and upon arrival immediately regretted my decision. My room had recently been smoked in, even though its a non-smoking hotel. I went to the front desk and asked for another room and she offered me a bottle of febreeze to try first. On my second visit to the front desk she gave me a different room. The kitchens have a full fridge, but the kitchens haven't been updated in at least 20 years and are starting to fall apa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
This place is a dump This hotel is a dump. I feel bad for the staff as they work hard but it looks like nobody, who matters, really cares about this place. My room was infested with ants. I let the front desk know after my first night and that was the last I heard about it from the hotel. Along with the extra guests in my room, the air conditioner in my room was on its way to falling off the all and was loud enough to make it hard to sleep at night. Besides the condition of the room/hotel, I was greeted to the strong smell o... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
The hotel was outdated dirty and was in a location that is not comfortable
Business response:
Joe, thank you for sharing your experience with us. I apologize for the inconvenience you had regarding the cleanliness of our hotel. I will share your comments with my housekeeping staff so that they can take the necessary steps to make the changes. I am also sorry to read that our location was not appealing to you. We regret the inconvenience these caused and would like to regain your trust on a future date. Sincerely, General Manager
strong smoke smell in the room and bathroom. The first room I went in had strong smoke smell. I asked for another room. Still smell smoke and no other room available. It's non smoking room.
Business response:
I apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment and I am sorry the smell compromised your experience. I will follow up with my housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Think Before you Book!!!!!! Horrible Hotel. We arrived at 12am and were assigned a room that had not been cleaned, no pillows, unmade bed, wet towels in the bathroom. We were told to wait because they were overbooked and she had to handle that 1st. We waited about 45 mins. We asked to be assigned to a new room because we were exhausted. Then we got a room without a working sink and 2 beds when we wanted just one. If I didn't already have my tickets for sea world I would have checked out and looked for something better. The M... read more
Business response:
Maria, thank you for reviewing your stay. Although you liked our location, we're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.