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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff but hotel is run down Check in was a nightmare but not the front desk ladies fault. Procedures of hotel and Expedia check in were horrible. Plumbing in room 1 was bad and second room seemed a smoker room. The staff is not at fault I feel and were very friendly and eager to make up for any issues to still make the experience a good one. In my experience higher management seems at fault for creating inefficient procedures and possibly not having funds available for the upkeep of the hotel.
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. We will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, Hotel Management
Good hotel There is no room service, and they do not change the towels also. Room was ok
Business response:
Thank you for staying with us and providing a review of your experience. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and we hope you will stay with us again soon. Sincerely, Hotel Management
Terrible hotel Not sure what is worst, the smell as you walk into the hotel or the run down appearance of carpets, walls and rooms. It was a terrible stay. Would not ever recommend this to anyone.
Business response:
Our team strives to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the cleanliness issues you encountered while being here. Your concerns for are discussed with our housekeeping team to step up our game and deliver excellent service they're expected off. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
The elevator broke down both days that we were there
Business response:
Please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are sorry for the elevator issue you experienced. We will certainly share your feedback with my engineering team to take corrective action. We hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
Hotel sucio Llegué el día 10 de Abril y el personal no fué nada amable, sumado a que el aseo en general del hotel era malo y solo limpiaron mi habitación 1 día de los 2 que estuve hospedado
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Would not recommend Would not recommend. My mom and I stayed here for 2 nights. The lobby was dirty the whole time. The garbage can in our room had not been emptied from the last guests. The kitchette drawers were full of used bags and garbage from last guests. The key cards didn’t work. Took 3-4 times trying both keys to get door to open everytime we left the room. They don’t even leave spare toilet paper in the room. The smoke detector was hanging from the roof in the room. Maid service was not included. Had to return dirt... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Laid L’hotel à piètre allure mais il est vraiment abordable.
Business response:
Thank you for your review. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
DON'T WASTE YOUR TIME OR MONEY!!! There are two separate properties, DO NOT stay at 6451 Westwood Blvd. The front building is nice and remodeled, then they tell you that your reservation is at the back building...RUN! The room is HORRIBLE, the breakfast is a waste of time, and worst of all they charge you the wrong price. They double charged me for my whole stay (3 days) then told me I would have to wait until the morning to talk to the manager to correct it. The next day, I was 1 of 4 people at the front desk disputing the ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Unclean Room and hotel waa dirty. Very unorganized staff. Building is very old looking.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.