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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms require a lot of maintenance. Old and stained sheets. Dirty and smelly carpet. Old and deteriorated furniture. Strong smell of cigarettes and cannabis in the hallways. Housekeeping never came to organize the room. They didn't even change the towels. I chose this hotel because of the kitchen but it doesn't even have a spoon. In addition to the fact that the kitchen floor could only be walked on with sandals due to how sticky it is. I had to go to Walmart and Dollar Tree to buy kitchen utensils such as a frying pan, ... read more
Business response:
Dear Norman, Thank you for staying with us and sharing your feedback. We are glad you enjoyed some aspects of your stay. However, We apologize for your issues, including the housekeeping and missing kitchen utensils. Although we do not provide daily housekeeping, our guests can always request additional services with a minimal fee to enhance their stay, and fresh towels can be exchanged at the front desk upon request. We understand the importance of clear communication and that such information should have been communicated ... read more
There were two towels for three of us. The tv did not work. The dresser had two broken drawers and the top was dented banged up and broken. The room was musty and smelled. No shampoo in the shower. No hairdryer no extra blankets. It was awful
Business response:
Dear Kathleen, Thank you for sharing your experience. We are sorry that your stay did not meet your expectations. Your feedback about the room's condition and amenities is vital to us, and we will be addressing these issues with our team to prevent future occurrences. We aim to provide a comfortable and well-equipped environment for all our guests, and we regret that this was not your venture. We appreciate your input and hope to have the opportunity to offer a better stay in the future.Sincerely,Hotel Management
Location is great. The room we had was a hot mess no cold water roaches and manager not a nice person at all. Ill never stay at that property again. Sketchy people hanging out front doesnt feel safe at night
Business response:
Dear Erin, We apologize for the issues you encountered during your stay. It is disappointing to hear about the condition of your room and the unprofessional behavior you experienced. Your safety and comfort are our top priorities, and we are addressing these concerns with our staff to improve our service and facilities. We appreciate your feedback and hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
La verdad las condiciones de la habitación son bajas, el aire acondicionado no servía, se encendía y apagaba a cada rato, el compresor hacía mucho ruido lo cual era difícil descansar. Lo más difícil fue men la mañana cuando abrimos la llave de grifo y la ducha, el agua salía negra, tuvimos que dejarla abierta por un buen tiempo para que el agua saliera normal. No recomiendo para nada este hotel y menos si van con niños, como fue mi caso para ellos es como una película de terror ya que la luz de una lámpara titilaba sin parar... read more
Business response:
Dear Daniella, Thank you for sharing your feedback. Ensuring guest comfort is our top priority, and the issues you encounter are unacceptable and do not reflect our standards. We apologize for the maintenance issues and the concerning water condition. Had this been brought to our front desk team's attention, they would have been more than happy to assist you and ensure a seamless and enjoyable stay. Please know that we are addressing these problems immediately to prevent future occurrences. We sincerely regret any inconvenie... read more
Room was filthy, toilet didn’t flush, room covered in dust and dead roaches in window sil. Left immediately did not complete stay
Business response:
Dear Taylor, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We are very disappointed to learn of the issues you experienced. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the space you occupy is professionally inspected and treated as a precaution. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional a... read more
Hotel needs more cleaning. The elevator, hallways and room were very dirty.
Business response:
Dear ANGEL, Thank you for your feedback. We apologize for the cleanliness issues you encountered in the elevator, hallways, and room. This does not reflect our usual standards, and we are addressing these concerns with our housekeeping team to ensure improvements. Your input is invaluable to us, and we are committed to providing our guests with a cleaner and more pleasant environment. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Bad check-in & no breakfast When we arrived to check in, the guest service attendant said that our room was sold out even though we had a paid reservation. She told us to call Hotels.com to see if we could find another hotel because even though there was another room with smaller beds she didn't know how to give us the room. We did call Hotels.com but the young lady called someone to help her with giving us the room that was available. All this took about 35- 40 minutes. The next morning they ran out of breakfast or at least... read more
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the state of the bathtub and bathroom sink and the smell of cigarette smoke. While we are glad that our front desk staff provided a positive experience, we understand that the overall condition of your room was not up to standard. We are taking immediate steps to address these concerns and improve our facilities. Your feedback is invaluable in helping us enhance our services, and we hope you will ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.