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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The furniture was old and outdated. No USB ports at all. It looks like a military barracks
Business response:
Hello Tim. We appreciate you for your honest review. We apologize that our accommodations did not meet your needs and provide you with the wonderful experience that we intended for you. We are always looking for ways to improve the guest experience and will use your feedback to do just that. We hope your future travels are wonderful ones.
The hotel is nice. The clientele is awful. Yelling and arguing in the hallways. Marijuana use was rampant. Hallways and room smelled strongly of weed. Called front desk but nothing was done about it.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Steven. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Sink didn’t drain, walls paper thin so next door tv that was left on kept me awake all night, smoke detector blinking light was like trying to sleep next to a lighthouse
Business response:
Thank you for taking the time to rate and review your stay with us, Kevin. We can't tell you how disappointed we are to see that you experienced issues with maintenance during your time with us. This is in no way the comfortable stay that we intended for you and can't apologize enough for the inconvenience that was created. We will make sure that we address these concerns immediately with the proper channels for immediate action and resolve. Best wishes in all your future travels.
Mold in every room, Bad smells, Dirty Rooms. Must have been used for hurricane relief. The rooms are trashed.
Business response:
Thank you for allowing us to host you, Matthew. We sincerely apologize for the issues that you experienced with the overall cleanliness and for any inconvenience that was caused. I will communicate with our housekeeping team in reference to the issues with that you experienced so that we can improve in this for all our future guests.
Booked three rooms & called the day before to notify that we would be a late check in. The lady said that’s no problem that as long as we had a reservation we could check in at any time. Tell me whyyyy when we arrived not only was there no one to check us in but the girl who was supposed to check us in came in 30 min after we got there. We had to wait for her for THIRTY minutes after driving 11 hours. And she had the nerve to try to charge my card. I will sue this place if I see a charge on my account. Never ever again. Oh &... read more
Business response:
Hello Yulien. Thank you for sharing the details of your experience with us. We hate to see that you experienced these issues during your short time at the property. Guest satisfaction is always a priority, and we hate to see that we fell short in delivering an exceptional experience. We are terribly sorry for any inconvenience that this caused and we wish you the best in your future travels.
nothing
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I liked that it was close to the neared shopping centers. I hated the bed it was really flat and hard it wasn’t a king it was a full. It seemed to be a very bad management very little Supervision. Don’t stay here!!!!!!
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the issues with the bed and overall customer service. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
I love the property. Nice clean rooms. Very roomy. I am not a smoker so i love the idea of no smoking. I wish all places did that. That was my second time staying there. Love the location across from a walmart. Dont know if i will return. It took forever fir the desk clerk to come and check me in. I dialed 500 4 times. When she did cone out she asked me if i dialed then she looked on her phone. Oh yea! The first time i stayed the clerk was 15 minutes late also. The room above me was making all kinds of noises all night into ... read more
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.