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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked three rooms & called the day before to notify that we would be a late check in. The lady said that’s no problem that as long as we had a reservation we could check in at any time. Tell me whyyyy when we arrived not only was there no one to check us in but the girl who was supposed to check us in came in 30 min after we got there. We had to wait for her for THIRTY minutes after driving 11 hours. And she had the nerve to try to charge my card. I will sue this place if I see a charge on my account. Never ever again. Oh &... read more
Business response:
Hello Yulien. Thank you for sharing the details of your experience with us. We hate to see that you experienced these issues during your short time at the property. Guest satisfaction is always a priority, and we hate to see that we fell short in delivering an exceptional experience. We are terribly sorry for any inconvenience that this caused and we wish you the best in your future travels.
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Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I liked that it was close to the neared shopping centers. I hated the bed it was really flat and hard it wasn’t a king it was a full. It seemed to be a very bad management very little Supervision. Don’t stay here!!!!!!
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the issues with the bed and overall customer service. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
I love the property. Nice clean rooms. Very roomy. I am not a smoker so i love the idea of no smoking. I wish all places did that. That was my second time staying there. Love the location across from a walmart. Dont know if i will return. It took forever fir the desk clerk to come and check me in. I dialed 500 4 times. When she did cone out she asked me if i dialed then she looked on her phone. Oh yea! The first time i stayed the clerk was 15 minutes late also. The room above me was making all kinds of noises all night into ... read more
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
It was a terrible hotel I would not recommend this place to any of my friends or family
Business response:
Thank you for your rating and review. We are disappointed to see that you did not enjoy your time with us. We hope that all your future travels are wonderful ones.
My room was absolutely disgusting. Hair all in the shower and all over the shower curtain. Black mold around the hand towel holder in the shower. Couldn’t walk on the floor without any shoes on or my feet would turn black. Will never stay here again.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. Please know that we will address your concerns with our housekeeping team for immediate action and resolve.
This place is frustrating. Checked in on Saturday, but had to wait 45 minutes while the front desk person came from their home to the hotel. Second night, had to wait 20 minutes for the front desk person because they had only checked us in for one night, even though the reservation was for a week. It took days for the wifi to finally accept the login information. The fire alarm went off a few times. The room was clean, however, it did smell like smoke. I don't want to stay here again, but for now, they are the cheapest.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the noise, Wi-Fi issues and check-in. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Not great I got there about 8 pm the attendent had to be called in and acted like she didnt wanna be there. I had to wait for about 45 min for the attendant to show up the room was not woth the price would not stay there unless i had too
Business response:
Hello, Martin. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.