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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a terrible hotel I would not recommend this place to any of my friends or family
Business response:
Thank you for your rating and review. We are disappointed to see that you did not enjoy your time with us. We hope that all your future travels are wonderful ones.
My room was absolutely disgusting. Hair all in the shower and all over the shower curtain. Black mold around the hand towel holder in the shower. Couldn’t walk on the floor without any shoes on or my feet would turn black. Will never stay here again.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. Please know that we will address your concerns with our housekeeping team for immediate action and resolve.
This place is frustrating. Checked in on Saturday, but had to wait 45 minutes while the front desk person came from their home to the hotel. Second night, had to wait 20 minutes for the front desk person because they had only checked us in for one night, even though the reservation was for a week. It took days for the wifi to finally accept the login information. The fire alarm went off a few times. The room was clean, however, it did smell like smoke. I don't want to stay here again, but for now, they are the cheapest.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the noise, Wi-Fi issues and check-in. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Not great I got there about 8 pm the attendent had to be called in and acted like she didnt wanna be there. I had to wait for about 45 min for the attendant to show up the room was not woth the price would not stay there unless i had too
Business response:
Hello, Martin. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Will never stay here again The staff was rude. They tried to run my debit card before I even arrived and since my card stays locked it denied so they cancelled my reservation. The room had ants everywhere. Never gave me clean towels and i was there for 3 nights. No one was ever at the front to help
Business response:
Thank you for sharing your honest thoughts, Amber! We are so sorry to hear that this was your experience. Please know, we are continually working with each one of our properties to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Do not stay The room was overpriced. They charge you to use the internet if its more than 1 device. The comforter was only a thin blanket. They have a no smoking in rooms policy, but the hallways smell of smoke and weed. The check in person was not friendly.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.