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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay here again The staff was rude. They tried to run my debit card before I even arrived and since my card stays locked it denied so they cancelled my reservation. The room had ants everywhere. Never gave me clean towels and i was there for 3 nights. No one was ever at the front to help
Business response:
Thank you for sharing your honest thoughts, Amber! We are so sorry to hear that this was your experience. Please know, we are continually working with each one of our properties to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Do not stay The room was overpriced. They charge you to use the internet if its more than 1 device. The comforter was only a thin blanket. They have a no smoking in rooms policy, but the hallways smell of smoke and weed. The check in person was not friendly.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry to see the lower rating, Martha. We hope that you give us another chance to show you a much better experience.
Business response:
Thank you for your review, Jeffrey. We are so sorry that you did not enjoy your time with us and hope that you give us another chance to impress you the next time you are in the area.
It wasn't clear on Expedia's website that this was more of an extended stay type of place vs a hotel. If I had looked on the actual website for the hotel, I would have known better. Because of this, the stay was definitely not what I was expecting. They have a no smoking policy, which I do appreciate. However, apparently someone was smoking on our floor, so the management was going door-to-door and knocking. I didn't answer after two very quick knocks, because I was on a work call. I was getting up to answer the knock, and t... read more
Business response:
Thank you for your feedback. Please accept our sincerest apologies for the issues that you experienced with customer service and any type of miscommunication. We work hard to deliver a stay that is superior and full of hospitality and we can't apologize enough that this did not happen for you, and that this left you with a feeling of uneasiness. Be assured that we will use your feedback to address these concerns and improve the quality of service that we give to each and every guest. We hope that all your future travels are ... read more
Nightmare I would not recommend this place to anyone. No coffee pot, when we got out of the shower, by the time we walked out to the bed the bottom of our feet were black from the floor. Drugs coming in from the streets. Staff is not friendly at all. Overall terrible place to stay
Business response:
Thank you for sharing your experience, Ronald. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.
I liked the proximity to all the restaurants and Walmart and it was not too far to travel into Panama City Beach. Our sheets were still damp when we went to bed, no mirror or lamps in the room.
Business response:
Thank you for your comments. We are so sorry that these issues were present during your time and shows us the areas that deserve our attention. We apologize for any impact that this had on your visit and will make sure that we work to resolve these concerns.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.