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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room itself was clean, there was NO remote for the TV, front desk didnt have one. Homeless sleeping in the hallway, halls smelled like pot, people arguing loudly and slamming doors. Left hours after I arrived and stayed somewhere else. Have to ask for kitchen items, wasn't a factor as I had planned to eat out. Will not stay at or recommend this place again.
Business response:
Dear Richard, We appreciate your feedback regarding your recent stay. We regret any inconveniences you experienced and apologize for the disturbances you encountered. Guest comfort and safety are our top priorities, and we take your comments seriously. We will address the issues mentioned to ensure a better experience for future guests. If your travels bring you back to the area, we hope you'll consider giving us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management
From the second I step foot on the property my trip was horrible they put me in a room with an overflowed toilet I then proceeded to go back to the front desk where nobody was present for at least 30 minutes to wait upon arrival the night clerk put me in a different room without switching me around in the computer so my girlfriend and I went upstairs and went to bed and woke up in the morning to a manager standing over the top of us like naked in bed asking us what we were doing in a room that was supposed to be vacant the r... read more
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely Hotel Management
Minimal staff hours with additional costs for every kitchen item necessary for using the kitchenette. The microwave was so old it looked unsafe. The tub leaked excessively and the door was too close to the bathroom sink. There was also only bright overhead lights with no lamps at all. Extremely overpriced for bare bones, old & subpar lodging in need of serious renovation. Luckily we stayed less than 12 hours for an overnight stay only.
Business response:
Dear Debra, We thank you for your recent stay and for taking the time to post your review. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the... read more
Awful If it wasn’t late at night and I wasn’t exhausted I would have never stayed in this room. It was horrible. Dirty and outdated. I paid $300 to stay in a dump.
Business response:
Dear Stacy, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We also regret that you felt our rooms needed updating. We are grateful... read more
2hen we pulled the covers back onnour bed to go to sleep the sheets had dog pae prints on them i have some pictures to prove this very disappointing Will not reccomend this place to no one
Business response:
Dear Billy, Thank you for staying with us. Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are clean to serve you better during your next stay. It was a pleasure hosting your visit, an... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.