This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was awesome comfort was terrible the pillows flat and cheap,water not hot enough and guests above us dragging chairs most of the night and walking around you could hear every step
Business response:
Dear Arnold, Thank you for sharing your feedback with us. We're glad you had a positive experience with our customer service. However, we apologize for the discomfort you experienced during your stay. We consider your comments regarding the pillows, water temperature, and noise as we continuously work towards improving our guests' experience. We appreciate your valuable input and hope to have the opportunity to serve you in the future better.Sincerely,Hotel Management
Horribly designed and constructed building. No carpet, hard floors that transferred sounds of chairs and footsteps. I was there 3 nights without one good night's sleep. Think you're getting a kitchen? Think again. Nothing but the appliances. NOTHING, not even a coffee maker. I traveled across the country for 2 weeks this trip and this was the ONLY place without a coffee maker. READ THE FINE PRINT
Business response:
Dear Don, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportuni... read more
nauseating smells on the halls and bedroom. A mix of smoke and many other unpleasant odors.
Business response:
Dear Amable, We are very sorry we failed to deliver the exceptional stay you deserved. Thank you for taking the time to review your experience with us. We aim to give our guests the best experience and provide fresh and clean accommodation. So we do a routine check to ensure the room is ready for our next guest to use. Therefore, we apologize for not keeping it up to the standard as expected. We value your feedback and will share it with the concerned team. We hope you will give us a second chance to deliver the type of expe... read more
I arrived at 23:15. The check-in counter was locked.There was a sign to use the lobby phone and dial ext 500. It did not work. I wound up calling the hotel # using my cell phone. It was answered by someone with Extended Stay call center. They got ahold of the property and said someone would be with me shortly. Long story short is it took me over 1 hour to get checked in. I do not like that at all.
Business response:
Dear Michael, Thank you for staying with us and taking the time to post your review. We apologize for what occurred during check-in. We can assure you that what you experienced is unacceptable by our standards. You have our assurance we will learn from your situation, so we are better equipped to offer a first-rate experience to all of our guests. Safe Travels.Sincerely,Hotel Management
We asked for a smoke free room and it was nothing but smoke inside. Im allergic amd had ro take 2 benadryls the attendent was extremely rude. If we didnt have to get a hotwl due to pipe issues i would never be here and want a refund immediately
Business response:
Dear Victoria, Thank you for being our guest. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. If you wish to discuss any of your concerns further, please feel free to reach out to our hotel directly. We wish you good health and look forward to your return so we can provid... read more
Not a good experience. How can a 4 story hotel mot have an ice machine. The two uncomfortable chairs were really old.
Business response:
Dear Raymomd, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We are disappointed that we were unaware of these concerns. In the future, please know our front desk staff is always available to help make the most of your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Sketchy after dark Smelled like it was a fish fry at a halfway house. There was lots of people staying there that live there. Year round if you’re looking for luxury this is not the place for you or me. parking lot gets a little sketchy after sundown along with the neighborhood. Atmosphere comes off more like a halfway house
No breakfast even thought Expedia advertises it does. Refrigerator doesn’t work. Dusty room, smells very old. Friendly lady working there.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.