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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasn’t noisy but I did find roaches in the room and a lot of dog hair and in some areas it smelled like weed
Business response:
We appreciate your rating and review, Kevin. We are so sorry for the problems that you encountered with possible pest sightings. This is never the experience that we want you to have and can assure you that we will address your feedback with our pest control provider for immediate action and resolve. Thank you for giving us the opportunity to host you and we wish you all the best in your future travels.
Business response:
Thank you for your rating, Erin. We are so sorry that you did not have the pleasant experienced that we had hoped for. Thank you for allowing us to host you and we wish you all the best in your future travels.
Never Again From the outside it was fine but the rooms themselves were terrible. Old and not one bit of decor on the walls. In fact we paid for two nights and left after the first night. For 200.00 a night, they should be ashamed.
Business response:
We appreciate you sharing the details of your stay with us, Derek. We hate to see that you did not experience a better stay at our hotel and apologize that we failed to satisfy your expectations. Thank you for highlighting the areas that we can work on in order to create a better experience for all our guests.
The bed was very uncomfortable and springing the hotel could at least upgrade the bed to a queen size instead of a full size also no extra linen or pillows were available and there was only one body rag and towel per person.
Business response:
Thank you for your review, Audrik. Please accept our sincerest apologies that we fell short in delivering a comfortable and pleasant experience. We will address these concerns with our team and improve in these areas for all our future guests. We wish you all the best in your future travels.
Awful Roachs and crazy people trying to get in room. Left at 3 am to sleep in car. Management refused a refund simply because I left a bad review.
Business response:
Thank you for your review, Jason. Please allow us to extend our sincerest apologies for the troubles that you encountered with customer service and pest sightings. We work to make sure that you receive a high-level of hospitality and service and can't apologize enough that this did not happen for you. We will make sure that this matter is addressed with the property directly.
Not what we expected
Business response:
Thank you for allowing us to host you. We are terribly sorry to see that we did not meet your expectations during your time with us. We would love another opportunity to show you a much better experience the next time you are in the area.
Very noisy and all the furniture are so outdated. One star hotel at most.
Business response:
Thank you for your review. We apologize for the issues that you experienced with noise, along with not being satisfied with the appearance. We work hard to create an exceptional experience and apologize that this did not come across during your time with us. Thank you for allowing us to host you and we do hope that your future travels are wonderful ones.
What a dump This place is the most basic stay room you will ever find , the floors are disgusting , better wear your flip flops to keep your feet clean, beds are about as basic as a cheap futon from Walmart , no coffee maker in room, classic on the wall a/c unit , no lotion in bathroom, this place sucks, never again , checkout time was 11am and the dude was knocking at 10:45 to let us know we were to get out immediately, there was a few of us so it took a few (20 min after 11) we got a $48 late checkout fee , dump . Spend ex... read more
Business response:
Thank you for reviewing your stay, Walter. We are sincerely apologize for the issues that you experienced that led to the lower rating. We pride ourselves on delivering a super clean and fresh stay and are so disappointed that this is not what your received. We will make sure that we address these concerns with our team directly to prevent this issues from happening to any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.