This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very rude unfriendly unwilling to help our room the microwave and the phone in the room did not work staff was in for was there a week and no one bother to check to see if they were going to come up and fix it there The room is nonrefundable if you do not stay the full term the staff makes that very clear if you leave a day or two early you cannot get the difference back the parking lot was crowded in the evening there was one breaking they only do housekeeping every 14 days you only get dry off and facial tile... read more
Business response:
Thank you for taking time to review our hotel. We’re sorry you were left with a negative impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Lance. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
they were very very rude to us. our room want ready at 3pm.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Roaches in room
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Samantha. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Staff rude u unprofessional liars
Business response:
Thank you for staying with us. We are glad our accommodations met your needs during this stay.
The housekeeping staff are the best. The manager is a bully, to staff, and clients.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.