This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service. Not enough information.
Business response:
DearBrandon,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
I liked that the room was very clean and the lady who checked me in was nice. There were very shady people coming in and out of the property during all hours of the night and I kept being awakened by slamming doors.
Business response:
Dear Amy,We are glad our room met your expectations and that our staff provided warm hospitality. However, we apologize for the disruptions and safety concerns you experienced. We will address them with our team. Please know that your well-being and comfort are our top priority, and we are committed to providing a secure and restful atmosphere. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Manageme... read more
I arrived after hours. There’s a note on the door to call a certain number. I called twice and no one answered. I walked through the interior hall area and it smelled as if it been flooded, was very musty.
Business response:
Dear David,Thank you for taking the time to share feedback about your recent stay. We apologize for the inconvenience you encountered upon arrival and for the difficulties you had contacting our staff. We're also sorry about the unpleasant odor in our interior hall area. We understand how frustrating this must have been. Please know that we take pride in maintaining a clean and comfortable environment for our guests. We'll address this immediately, take necessary steps, and work to prevent similar problems in the future. We ... read more
It had a horrible smell. The property didn’t look like the pictures. No complimentary breakfast
Business response:
Dear Candice,Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your stay did not meet your expectations. Our team is committed to providing a pleasant experience, and we’re disappointed that we missed the mark. We’re continuously working to improve and ensure our guests have a comfortable stay. We hope you’ll give us another chance to show you the quality service and experience we strive for. Safe travels!Sincerely, Hotel Management
Hotels.con did not put good hotel
Business response:
Dear Ajay,Thank you for sharing your experience. We're truly sorry to hear that your stay didn't meet your expectations. We strive to provide the best possible service and accommodation, and it seems we fell short this time. Please know that your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We hope you'll give us another chance in the future to provide you with the exceptional stay you deserve. If you have any specific details you'd like to share, please reach out ... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.