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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches all the place infected
Business response:
Dear Wilmer, Thank you for your feedback. We apologize for the presence of cockroaches during your stay. We take this matter seriously and are addressing it with urgency to ensure a comfortable and pest-free environment for our guests. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Poor 7-night Stay Unless you stay 8+ nights at the hotel, they will not change out your sheets/clean your room. You are tasked with those duties, as if you’re in your own home and not staying at a hotel room. The overall cleanliness of the room was mediocre at best. Hair in the shower/sink, house centipedes crawling on the floor/counters, and the surfaces had grime/dirt in most spots. Although the room was not cleaned, there was a “tip envelope” sitting on the counter, requesting I tip the maid for her “hard work.” The fello... read more
Business response:
Dear Thomas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Very dirty … smelly … room keys were not working
Business response:
Dear Daylin, We sincerely apologize for the uncleanliness, unpleasant odors, and malfunctioning room keys that significantly impacted your stay. A fresh environment and properly functioning amenities are fundamental to our hospitality, and we clearly fell short. We'll immediately investigate the source of the odors and ensure a thorough cleaning of all areas. Additionally, we'll be reviewing our keycard systems to prevent similar frustrations in the future. We appreciate you bringing these issues to our attention, and we hop... read more
cheap, but noisy and people loitering outside, in hallways, parking lot
Business response:
Dear Jimmy, We understand that affordability is important, but a peaceful and secure environment is equally essential. We sincerely apologize for the noise and disruptive behavior you encountered outside and inside the hotel. We're committed to providing a comfortable and secure atmosphere for all guests. We'll investigate loitering concerns and explore additional security measures to enhance your peace of mind. While we may not be able to control external noise entirely, we'll review options to minimize disruptions within t... read more
Business response:
I'm not of the reason for the negative review. You ended up not staying at our hotel and were issued a full refund.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.