This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was overflowing garage all around the property, people smoking marijuana and drinking. There were dogs everywhere and feces in the parking lot. We did not stay there.
Business response:
DearAnn,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Smoking is never allowed inside the hotel premises. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
They take reservations but no one will be available to check in
Business response:
Dear Naresh, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your arrival. Ensuring that our guests can promptly check in is a top priority, and we regret that this was not your experience. We are addressing this issue with our team to prevent it from happening again. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to provide you with a seamless check-in and a more enjoyable stay in the future.Sincerely,Hotel Management
Bed was horrible, felt like it was going to break. Pillows had a wet waxy texture to them. The keycard machine was broken at check in, so the staff had to escort me to the room anytime I wanted to go out, and when I was talking with them she talked down to me like she had better things to do.
Business response:
Dear Ivan, Thank you for sharing your experience. We deeply regret the discomfort you encountered with the bed and pillows, as well as the inconvenience caused by the keycard machine issue. It is also concerning to hear about the interaction with our staff that left you feeling undervalued. Providing exceptional customer service is our priority, and your feedback is crucial in helping us address these shortcomings. We have shared your comments with our team to ensure immediate improvements. We sincerely apologize for any inc... read more
Hotel ran out of room keys and stated they would have to walk us to our room and let us in. They stated if we needed to leave the room that we would need to either leave the door cracked open to our room or go to front desk to have them open our room again each time. Problem is there is not someone 24 hours at the front desk, so if you leave your room after they leave, you are out of luck. Room and sheets were wet to the touch. Baby roaches noted in the bathroom. Also, they only gave us one bar of soap for 4 people and when ... read more
Business response:
Dear Donyelle, We sincerely apologize for the unpleasant experience you encountered during check-in. Please accept our heartfelt apologies for any discomfort caused by the situation. Rest assured, we take reports of pests very seriously and have promptly addressed the issue with our pest control team to ensure the safety and comfort of our guests. Your feedback is invaluable as we continuously strive to improve our services. We understand the importance of a smooth check-in process and will take steps to prevent such occurre... read more
Took 45mins from the time of my arrival to be checked in, front desk agent tried 4 different key cards to let me in and none worked- she blamed my wedding ring being the reason. She explained she had to walk around the property to try and find us a clean room (room was booked in advance) she walked us to the room, let us in and walked away. Room was wet. Literally sheets and pillows wet, floor felt oily. Room was in fact not clean to hotel standards.
Business response:
Dear Brittany, We're truly sorry to learn about the challenges you encountered during your check-in process and the condition of your room. This falls far below the level of service and cleanliness we aim to provide. Rest assured; your feedback has been shared with the appropriate team so that we can address these issues promptly and prevent similar occurrences in the future. We understand the frustration caused and hope for the opportunity to make this right and provide you with the exceptional experience you deserve on you... read more
Horrible place to stay for a business trip, will not be using this place again. Fire alarms going off in the middle of the night, sketchy people hanging out in the parking lot, and service desk people are rude and unhelpful.
Business response:
Dear Katelyn, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback is concerning, and we take your comments seriously. Ensuring a safe and comfortable environment for our guests is our priority, and we regret if we fell short of meeting your expectations. We will address the issues with our team to prevent recurrence. Your experience does not reflect our standards, and we are committed to providing exceptional service. We understand your decision and hope you will reconsider giv... read more
No one was at the front desk when we arrived and an alarm was going off in the lobby. I used the phone in the lobby for assistance and they told me someone was on their way. I waited about 30 minutes and called again for them to tell me the same thing. Eventually someone came to check us in. She said “let me make sure this room isn’t occupied” and walked around the corner and quickly returned and said “we don’t have a room with 2 beds is it okay if I give you 2 rooms instead?” I agreed as long as she didn’t charge me for the... read more
Business response:
Dear Jonathan, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We a... read more
Stay a week or not at all The room has nothing but a bar of soap. No cup, nothing. Unless you bring your own stuff and plan on staying a while, find another hotel.
Business response:
Dear Guest, We are sorry to hear about your experience. Our aim is to provide a comfortable stay for all guests, regardless of duration. We apologize if the amenities in your room did not meet your expectations. Your feedback is valuable, and we will review our offerings to ensure a more enjoyable experience for our guests. If you choose to stay with us again, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your patronage and hope to exceed your expectations in the future.Sincer... read more
Not ideal for a family
Business response:
Dear Courtney, We are sorry that your recent stay did not meet your expectations for a family-friendly experience. We understand the importance of catering to the needs of all our guests, including families, and we regret any inconvenience you may have experienced. Your feedback is valuable to us, and we will take it into consideration as we continually strive to improve our accommodations and services. We appreciate your input and hope to have the opportunity to accommodate you better in the future.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.