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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke. The area was rough with questionable people hanging around it. Did not feel safe. I left and stayed at another hotel. Stay away from this hotel.
Business response:
Dear William, Thank you for sharing your thoughts. We were very disappointed to read your comments regarding our security and that we didn't provide you with impeccable accommodations. The care of our guests is of utmost importance to us. Our security team is reliable and well-trained. We will look into this and apologize for the inconvenience caused. We hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management
As soon as I arrived I asked to use bathroom because I had been traveling and was told no - not for public even though I was staying there. I then asked about the exercise room and the lady shrugged and said I don’t know what’s in there, I don’t go in. I then got keys to room and went in. There were multiple people outside hanging around different areas of lot loitering and clearly engaging in questionable activities. We did not feel safe. When we went room there was coffee spilt on counter and a roach hanging out at the sin... read more
Business response:
Dear Regina, Thank you for sharing your observations. It is disappointing to see such comments, as this is far from the experience we want our guests to have. We will address your concerns appropriately, as there is nothing more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
the rooms, bedding, bathroom very dirty the bath tub didn`t drain only coffee offered in the morning price was outrageous because it was super bowl weekend
Business response:
Dear Wendy, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a fut... read more
Terrble The room was filthy a d run down. There were bugs in the room. They looked like a red centipede. Disgusting.
Business response:
Dear Rich, Please accept our apologies for not meeting your expectations during your visit. We assure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. Furthermore, we appreciate your feedback about the condition of the suite. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization w... read more
Just awful, smells like smoke , broken furniture
Business response:
Dear Ayla, We appreciate you sharing the comments regarding your recent stay. We are continually striving to improve our accommodation and service. Therefore, we have noted your concerns about our housekeeping and maintenance to ensure a better experience for our future guests. We hope you will accept our apologies for failing to provide the exceptional service you should have received and for tarnishing your stay with us. Thank you again for the feedback; we hope you revisit us for a much-improved experience.Sincerely,Hotel... read more
Homeless looking person sitting in the steps by room, eating food, then coming up to me asking for cigarettes. Did not feel safe there.
Business response:
Dear Ahmet, Please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. We would have assisted you and resolved any issue had you informed our front desk while you were still with us. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We would appreciate you giving us another chance to demonstrate the type of service w... read more
Nothing unique it was just nasty and gross!!
Business response:
Dear Tina, Thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.