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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible place carpet super dirty full of stains how much will cost to wash it?
Business response:
DearAna, Thank you for sharing your concerns. We’re sorry the condition of the carpet left such a poor impression. Cleanliness is a priority, and feedback like yours helps ensure standards are met. Your comments have been taken note of and will be shared with the team. We appreciate your input and look forward to providing a more comfortable experience in the future. Sincerely, Hotel Management
Where do I start? -HORRIBLE CUSTOMER SERVICE -THE ROOMS ARE SO DUSTY AND DIRTY ESPECIALLY THE FLOORS AND I DONT EVEN THINK THEY CHANGED THE BED SHEETS… (I stayed in two different rooms and BOTH were exactly the same in terms of cleanliness, regardless) At first I considered this place to be a good deal and was neutrally happy regardless the negatives, until they treated me so poorly, I was shocked honestly…they definitely need to learn that saying “you never know what someone is going through so be kind”
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the poor customer service and the lack of cleanliness you encountered in both rooms. Your feedback about the condition of the floors and bed linens is deeply concerning and will be addressed with our housekeeping and front desk teams. We understand how important it is to be treated with care and respect, and we regret that your stay did not reflect that. Your comments are appreciated, and we hope you will consider giving us a chanc... read more
No coffee pot, kitchen had nothing in it (pans, utensils, paper towels, dish rag, dish towel, etc.). No hand towel for bathroom. Floor was dirty. Bed pillows were flat.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. We regret any miscommunication that may have occurred and value your insights, which are instrumental in helping us identify opportunities for imp... read more
The room had sheets that were bloody and covered by another sheet. The pull out bed looked unsanitary with a small mattress that wasn’t big enough for 2 people to sleep in. I had to find another hotel room because I didn’t feel comfortable staying at the establishment.
Business response:
Dear Guest, We’re truly sorry to hear about your experience. The condition of the room you described is unacceptable and not reflective of the standards we aim to provide. Your concerns regarding the bedding and cleanliness are being taken very seriously and will be addressed with the appropriate team to ensure this does not happen again. We regret the disruption to your plans and appreciate you taking the time to share this with us.Sincerely,Hotel Management
The bed was not of great quality. Bathroom, kitchen, and living room space was not anythong to brag about. Refrigerator door was damaged. Just felt dirty.
Business response:
Dear Guest, Thank you for sharing your experience. We're sorry to hear that the condition of the suite, including the bed comfort and overall cleanliness, fell short of your expectations. The concerns you raised have been noted and will be addressed as part of our ongoing efforts to enhance the quality of our accommodations. Please rest assured that we are taking immediate action to address these issues with both housekeeping and maintenance to ensure this doesn’t happen again. Your feedback is truly appreciated.Sincerely,Ho... read more
They should be ashamed of how dirty this place is and how it keeps running. The toiled broke and there was water all over the floor. There was no people in the front desk and the door was lock. I try to call customer service and the phone in the room didn’t work then when I got a hold of someone he was rude and was expecting for me to clean the mess.
Business response:
Dear Guest, We extend our sincerest apologies for the experience you encountered during your stay. The issues you described are wholly unacceptable, and we deeply regret the lack of cleanliness, the maintenance concerns, and the absence of staff assistance when needed. Furthermore, we are particularly disheartened by the unprofessional response you received, as no guest deserves to feel that way. Please be assured that we take your concerns very seriously. We will review them with our team to implement immediate corrective a... read more
Doors was locked once we got there my three kids and all our luggage’s was out side trying to figure what to do next for two hours (1am) we are new here and had a long flight to not have a place to lay down n receptionist was really rude and didn’t not want to help and told us we can’t get our money back
Business response:
Dear Guest, We wish to express our sincere apologies for the distress and inconvenience you experienced. The inadequate support and unprofessional behavior exhibited by our receptionist do not align with the standards of service we uphold. We are currently addressing this with our team to ensure more effective handling of similar situations in the future. Thank you for bringing this issue to our attention, and we genuinely regret the challenges you faced.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.