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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay only if you have no other choice Basketball tournament for HS boys didn’t need anything special but the rooms smelled like cigarettes, beds were disgustingly dirty, bathroom shower was so bad boys wore sandals to shower.
Business response:
Dear Guest,We sincerely apologize for the difficulties you experienced during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret any discomfort or inconvenience caused. We are currently addressing these concerns with our housekeeping and maintenance teams to ensure an improved experience for all guests. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a positive experience.Sincerely,Hotel Management
Blood on the sheets hides a bed that would not extend due to the entertainment center. The TV is broken. The Bathroom has mold on the walls and crack heads in the room next to the store. This hotel is for a one-night stand, not a family. They moved us to a sister hotel in Scottsdale, and it was just as bad.
Business response:
Dear Guest, We are sorry to hear about your experience. This is not the level of quality or comfort we aim to provide. Your concerns about cleanliness, maintenance, and safety are serious, and we deeply regret the inconvenience you faced. We appreciate your feedback, as it helps us identify areas that need immediate attention. Your satisfaction is important to us, and we hope to have the opportunity to make things right.Sincerely,Hotel Management
Don't stay here Bad experience all around. Rooms were dirty. Lots of questionable people and drugs around.
Business response:
Dear Guest, We are truly sorry to hear about your experience. Cleanliness, comfort, and safety are top priorities, and learning that we fell short during your stay is concerning. We take the cleanliness and maintenance matters seriously and address them with our team. Additionally, we do not encourage illegal activity in and around our hotel. Your feedback helps us improve, and we appreciate you bringing these issues to our attention. We hope you'll consider giving us another chance to provide a much better experience in the... read more
Do not recommend !! I booked a room at this hotel, and instead of choosing a room with one bed, I paid an extra $80 for a room with two beds and a sofa bed for two nights, and I paid in advance. When I arrived at the hotel at night, tired from the trip and with my two small children, the hotel staff told me they only had a single room available. They also said it was NOT THEIR RESPONSIBILITY that I had booked a double room and paid extra ($80), and that if I wanted to stay, that was the only option they could offer me. I had... read more
Business response:
Dear Guest, We would like to express our sincere apologies for the challenges you experienced during your stay. It is unacceptable that the accommodations provided did not align with the room you reserved and paid for in advance. We deeply regret the shortcomings in accountability from our staff. Additionally, we acknowledge the maintenance issues you encountered with the bathroom which do not reflect the high standards we strive to uphold. We understand how frustrating this experience must have been, especially after a long... read more
The security was non existent meaning other residents were heard shouting outside the windows in the middle of the night. And the property was non smoking, but our room smelt heavily of smoke and smoke drifted in under the door. Would not recommend if you have kids
Business response:
Dear Guest, Thank you for staying at our hotel. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests.Sincerely,Hotel Management
La limpieza es terrible, el sofá cama con manchas muy visibles, la alfombra mal oliente y muy sucia
Business response:
Dear Guest, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Room had terrible smell. Bathroom disgusting, actual feces on the wall next to toliet. Tub worn & stained. 2 cigarette burn holes in bathroom floor. Carpet frayed & coming up in spots. Only 2 flimsy cardboard thin pillows. I can provide pictures. This property is in desperate need of a renovation.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the issues with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Considering this a rare incident, please revisit the next time you are in the area to show you our commit... read more
Was filthy
Business response:
Dear Guest, Thank you for your feedback. Cleanliness is a top priority, and we regret that it did not meet the expected standards. Your comments will be shared with our team for immediate attention and improvement. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.