Extended Stay America Select Suites - Phoenix - Mesa - West

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay, especially our Front Desk service. We are happy that your stay at Extended Stay America was comfortable. We hope you will stay with us again when in our area. Sincerely, Hotel Management 

Business response:

Thanks for staying with us. We are sorry for the issue you had with the bed and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. We hope the positive aspects of your stay will bring you back soon. Sincerely, Hotel Management 

Business response:

John, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for the five-star rating of Extended Stay America. It's great to know you found your suite comfortable and you were pleased with the exceptional service from our staff. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for choosing Extended Stay America. We want your stay with us to feel like home and be as comfortable as possible, and it is so nice to see how much you liked your guest room. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have discussed your concerns with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We hope the positive aspects of your stay will encourage you to visit us again. Sincerely, Hotel Management 

Business response:

Tommy, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you liked your spotless suite. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management