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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay Hotel was good however don’t expect to eat breakfast at this hotel. Coffee and a packet of oatmeal was the selection basically. Room was clean and bed was comfortable. Espn didn’t work on my tv but oh well! Staff was friendly and helpful. Great hotel to stay for the money.
Business response:
Shawn, thanks for being our guest and reviewing your experience at our hotel. We are glad to read you liked the service provided by our staff and were impressed with our affordable rates. However, we are sorry and your concern regarding our breakfast choices will be discussed with our Brand Leaders when updating our offerings. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Unqualified staff Both staff I talked to gave erroneous information. We were running late for check-in for our prepaid reservation, so I called to let the front desk know. I was told by your 800 number that if we were late we may lose our room. Really!!! I insisted on talking to the actual location and they appreciated my call, no question we would have a room!! Then when we arrived and the staff on duty could not even tell us the easy way to get to our room. She showed me a map - that wasn't even the same layout. She was b... read more
Business response:
Thank you for staying with us. We are happy to know your overall visit was pleasant and that you liked the kitchenette in your room. That being said, we are sorry we failed to provide you with the level of service you should have received. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Wow - Suzanna, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Amazing staff and met all my needs as fast as they could loved it
Business response:
Ashley, it was a pleasure having you as our guest at Extended Stay America. We are thrilled to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and back again soon. Sincerely, Hotel Management
Good location This hotel offered good value for the price paid. We were not happy that the amenities included breakfast, but when we asked where it was, we were told it was a coffee bar only. I think that should be included in the hotel description.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay and that you liked the good value we offer. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Liked location. Room layout was cute and it was very comfortable and met my needs. I plan on staying here every time I come into the city. Really enjoyed it. Would recommend it to my family and friends. Thank you
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are so pleased to read that you loved our convenient location which was perfect for your needs and your clean & comfortable room. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Hotel Management
Business response:
Ashley, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
No complaints for the price Stayed 2 days and for the price it was convenient. This was a last minute stay but the staff at the front super nice and would stay again if needed.
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Good location The location was awesome. The staff could not find me reservation. Luckily I had it on my phone. The continental breakfast was granola bars and instant oatmeal.
Business response:
We appreciate you choosing our hotel for your needs. It was nice knowing you liked our convenient location and were happy with the spaciousness of your room. However, we apologize for the inconvenience you encountered with your reservation at check-in and are sorry our breakfast wasn’t to your liking. Your feedback is shared with appropriate individuals in an effort to improve our future guest experience going forward. Please consider giving us a chance to provide you with an improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,593 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.