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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jun, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Overpriced The personnel couldn't be friendlier, unfortunately the room was definitely not worth the price. Rusty tubs, dirty bathroom sinks and floors are not a welcoming sight. Wall paint was unfinished. Scratched mirrors, strange place.
Business response:
Thank you for staying with us and letting us know you liked our courteous service. That being said, we are sorry for the issues you encountered in your room and regret that you were not happy with the cost of your stay. Your comments have been shared with the appropriate team members to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good stay Hotel was good however don’t expect to eat breakfast at this hotel. Coffee and a packet of oatmeal was the selection basically. Room was clean and bed was comfortable. Espn didn’t work on my tv but oh well! Staff was friendly and helpful. Great hotel to stay for the money.
Business response:
Shawn, thanks for being our guest and reviewing your experience at our hotel. We are glad to read you liked the service provided by our staff and were impressed with our affordable rates. However, we are sorry and your concern regarding our breakfast choices will be discussed with our Brand Leaders when updating our offerings. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Unqualified staff Both staff I talked to gave erroneous information. We were running late for check-in for our prepaid reservation, so I called to let the front desk know. I was told by your 800 number that if we were late we may lose our room. Really!!! I insisted on talking to the actual location and they appreciated my call, no question we would have a room!! Then when we arrived and the staff on duty could not even tell us the easy way to get to our room. She showed me a map - that wasn't even the same layout. She was b... read more
Business response:
Thank you for staying with us. We are happy to know your overall visit was pleasant and that you liked the kitchenette in your room. That being said, we are sorry we failed to provide you with the level of service you should have received. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Wow - Suzanna, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Amazing staff and met all my needs as fast as they could loved it
Business response:
Ashley, it was a pleasure having you as our guest at Extended Stay America. We are thrilled to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and back again soon. Sincerely, Hotel Management
Good location This hotel offered good value for the price paid. We were not happy that the amenities included breakfast, but when we asked where it was, we were told it was a coffee bar only. I think that should be included in the hotel description.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay and that you liked the good value we offer. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,549 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.