Extended Stay America Select Suites - Phoenix - Mesa - West

Business response:

Rebecca, thank you for choosing Extended Stay America. We want your stay with us to feel like home and be as comfortable as possible, and it is so nice to see how much you liked your guest room. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have discussed your concerns with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We hope the positive aspects of your stay will encourage you to visit us again. Sincerely, Hotel Management 

Business response:

Tommy, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you liked your spotless suite. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We are delighted you had a pleasant experience at Extended Stay America. We appreciate your kind rating. Please come and see us again soon! Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. It is a pleasure to see you were benefited with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Ann, thank you for staying with us. We are happy to know you had an overall pleasant stay. However, we apologize for the noise issue you experienced while here and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Gail, thanks for choosing Extended Stay America while here for your family reunion. We are happy to know you liked our convenient location and that you found us to be a great value. We have shared your concern with the concerned team members to improve our facilities moving forward. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management