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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. We apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Spring Training Stay It was a nice stay, except they don't have daily maid service. Only if you're stay is 7plus days. I wasn't told that at check-in, but they did provide clean linen when we asked on the 2nd day. Plus, even though the room has a kitchen, no utensils or cookware is provided, not even a coffee pot. Overall, it was a nice place. I'll know next time what to expect.
Business response:
Thank you for selecting Extended Stay America - Phoenix - Mesa - West for your visit and for sharing your comments. We are glad that you liked our convenient location which was perfect for your needs. However, we sincerely apologize our housekeeping services were not shared with you at check-in and that you were disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It wa... read more
Clean,Easy access to everything in town I like how accommodating the hotel staff is. The facilities and the room are clean and well decorated
Business response:
Thank you for your delightful review of Extended Stay America - Phoenix - Mesa - West. We are glad our location was perfect for your needs and your positive comments about our staff and facilities are greatly appreciated. We enjoyed having you as our guest and hope you are already planning another trip our way. Sincerely, General Manager
M It made sense to not have the room cleaned daily and save money, but it was a little strange to have to carry our wet & dirty towels to the office, ourselves, to exchange them for clean ones. It was very nice to have the kitchenette with stovetop, larger fridge, dishes, pans, etc. The "continental breakfast" was a joke. All they had was a small cabinet full of granola bars, prepackaged mini muffins, and oatmeal packets (along with hot water and coffee). The staff was very nice. There were fruit flies or gnats in the roo... read more
It would've been perfect if the receptionist wasn't rude. When we checked in & checked out, you couldn't find one smile on her face. She just wasn't nice & that bothered me a little bit because she just acted like she didn't want to be there. Anyways, everything else was great. The room was better than I expected. It is very comfortable & I love how there's separate buildings for the rooms. The free breakfast they tell you about really is just muffins, granola bars, oatmeal, & very few coffee options, but it was fine since... read more
Business response:
The team and I appreciate your remarks. First, thank you for letting us know that one of our staff members was not friendly. The proper customer service will be addressed with our staff. However, we are pleased that your room accommodations and your overall experience at our hotel was to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Room was comfortable, clean, and nicely appointed.
One night before an early flight iut Our room was clean. We did not have a cup or glass to use. There was not a hair dryer and a bulb was missing from one of the bedside lamps.
Affordable hotel in town. With close amenities. Walls were thin. I could hear someone snoring next door and heard conversations quite often. There was a fight with other hotel guest that got pretty heated. Had to ask for coffee maker and cups and plates and utensils. Staff was helpful.
Love this place loved it
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,477 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.