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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for the price The hotel staff were super friendly and helpful. The room was old and needed updating but was clean and functional. The parking lot was very well-lit at night and seemed safe.
Good place to stay Fair price for what you get, clean and comfortable
The beds where very uncomfortable!
Good place to stay The hotel staff made a very big effort in working with my schedule of events. When I told them that I needed to check in early, for the reason I would not be back until 1 am. Knowing that the front office would be close, the hotel staff made sure that I was provided with a room and key to come back to. I had made the proper advance reservations, but needed the staffs cooperation, which they did. I will make all efforts possible to stay where we did. Ryan and staff work with their customers. Great job. Than... read more
Convenient location The hotel was right off the highway and easy to find. Down the street there are many places to eat. The staff was helpful and even called the room to verify we had everything we needed.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced. Still, I am pleased to read that you had a positive stay overall and enjoyed our convenient location. I truly appreciate your comments regarding our accommodating customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
It's true you get what you pay for..... I've stayed at other Extended Stay hotels and this by far is the worse....there was no dishes in the room as stated. I had to call twice to get them and that took close to an hour. The tub had cracks and broken pieces which should have been patched up at least....no bath tub mat and rust everywhere..My room was on the back end which was a lil creepy since most of the guys thought they were in the hood, they were out there smoking and drinking in their pajamas till the wee hours of the ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Additionally, I have used your comments as a training tool to coach our staff to ensure that we are clearly communicating our amenities and thoroughly inspecting our rooms. We continually work to improve our hotel, so I reall... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,477 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.