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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty more like a boarding room not a hotel kitchen not stocked you take out your own garbage and pay extra to have clean towels !! I would never stay there again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tiffany Montoya General Manager
Gross and SMELLY GROSS AND SMELLY!
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Not a good time This place was noisy inside and outside. It's located right next to the freeway and even though the windows were shut the noise came in as if they were open. The bed was lumpy and very uncomfortable. The 2nd day I was there the guy next door beat up the female that was with him. I was only here because I needed somewhere to stay until I found an apartment. Thank God I was only here for a week.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Me desepciono Pensamos que seria diferente pero cobran extra por todo!!! Elegimos este hotel porque contaba con cocineta pero no facilitan nada para usarla, no hay internet gratuito
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
No curtains on windows, Hotel was more of an extended-stay hotel, so no "hotel" services. Hotel was in great location for what I needed on this trip but expedia description of hotel didn't really describe hotel well.
Business response:
We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
welcomed me with no room available Never stayed in this hotel. I went to hotel at 1am in the night on 13h Dec 2015 (morning of 14th Dec) and being sunday no staff was at reception late night and when I called up at 500 from the phone in the hallway lady on the other end told me that we don't have a room to allocate. I told that I booked before 4 days but lady said we don't have any rooms since last week and if you booked from expedia we can not do anything about it. I am sure they are overbooking the rooms.! Terrible experi... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did.
Beds are to hard and room smells like cigarettes
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
No amenities for too much $ We stated 5 days at this hotel and left disgusted. The hotel doesn't have anyone clean the rooms and would not provide any fresh towels after 3 days. No dishes or coffee lot. No iron and no blow dryers. Laundry facility was disgusting. Never will stay there again
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. We wish you the best.
I will never stay in value place ever The hotel was bad no wi fi if you need pay no free. Plus you have to pay for toilet paper & when asked they say the price you pay for hotel is very low every service you want you have to pay
Business response:
We apologize for the negative experience during your time at Value Place. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give Value Place another chance.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.