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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shady cliental Rough looking and scruffy tenants, noisy, hall way and elevator smelled of pot and cigarette smoke. I would not stay there again. The front desk attendants office was behind an iron curtain which was open only certain times of the day.
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Would not recommend People live here for up to 4 years was what I was told when checking in. No real front desk and person on duty locked up right after I checked in never to return. I was traveling alone and there were a lot of people just hanging in the parking lot that obviously weren't staying or living there. The room looked cheap, had fridge and stove but no utensils. No shampoo. No closet. Wire rack hanging beside TV. Only chairs were hard plastic. Look way better in pictures online . Felt ripped off for the over $100... read more
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Had a bad experience things was stolen from my room and management act like it was ok for theives to work there and steal from guest.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
CONVENIENCE BUT NOT WORTH IT. DON'T GO Front desk is not open during their posted hours. Check in is at 3 and so is their shift change so they close the front desk even though there were two other guest besides myself waiting to check in. Front desk employee said it would take 5 minutes for the shift change well it really took 15-20 minutes before they helped the first guest which was me. Room was not thoroughly cleaned. They don't even give you a bath rug to step onto after you get out of the shower
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Read this review, this place is gross Horrible. There was an incident with a resident who lived there, this property is used as living space. The police needed to evacuate the property. Smashed windows and a gun. This hotel would not provide us with any information to protect the privacy of the person who created the havoc. We prepaid a week and was only refunded 5 days despite the fact that we checked out. When you book with hotels.com the hotels will not discuss payment issues, what a hassle. The property is dirty and gros... read more
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
The check in was a rough the office hours did not work with our arrival time... the whole building smells like weed and cigarettes, looks like a half way house or an apartment not a hotel , No lobby the night staff was rude on our check in night
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
The facility is bare bones. No clean towels in 5 day stay, to coffee, no hair dryer, no kleenex, no hand towels and no room make up.
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Not so good. No shampoo, not real clean, kind of loud all night. Never stay again nor recommend to anyone
Business response:
Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.