Extended Stay America Select Suites - Phoenix - North

L 

on Expedia

8 years ago

Would not recommend People live here for up to 4 years was what I was told when checking in. No real front desk and person on duty locked up right after I checked in never to return. I was traveling alone and there were a lot of people just hanging in the parking lot that obviously weren't staying or living there. The room looked cheap, had fridge and stove but no utensils. No shampoo. No closet. Wire rack hanging beside TV. Only chairs were hard plastic. Look way better in pictures online . Felt ripped off for the over $100... read more

Anonymous 

on Expedia

8 years ago

Had a bad experience things was stolen from my room and management act like it was ok for theives to work there and steal from guest. 

Anonymous 

on Expedia

8 years ago

CONVENIENCE BUT NOT WORTH IT. DON'T GO Front desk is not open during their posted hours. Check in is at 3 and so is their shift change so they close the front desk even though there were two other guest besides myself waiting to check in. Front desk employee said it would take 5 minutes for the shift change well it really took 15-20 minutes before they helped the first guest which was me. Room was not thoroughly cleaned. They don't even give you a bath rug to step onto after you get out of the shower 

Diane 

on Expedia

8 years ago

Read this review, this place is gross Horrible. There was an incident with a resident who lived there, this property is used as living space. The police needed to evacuate the property. Smashed windows and a gun. This hotel would not provide us with any information to protect the privacy of the person who created the havoc. We prepaid a week and was only refunded 5 days despite the fact that we checked out. When you book with hotels.com the hotels will not discuss payment issues, what a hassle. The property is dirty and gros... read more

Jimmy 

on Expedia

8 years ago

The check in was a rough the office hours did not work with our arrival time... the whole building smells like weed and cigarettes, looks like a half way house or an apartment not a hotel , No lobby the night staff was rude on our check in night 

Stephen 

on Expedia

8 years ago

The facility is bare bones. No clean towels in 5 day stay, to coffee, no hair dryer, no kleenex, no hand towels and no room make up. 

Diane 

on Expedia

8 years ago

Not so good. No shampoo, not real clean, kind of loud all night. Never stay again nor recommend to anyone 

Anonymous 

on Expedia

8 years ago

Slept in the car the 1st night Slept in the car the 1st night as the on call person was not answering the phone after hours. Called the day before to confirm someone will be at the front desk after hours to let us in and we were reassured by the hotel staff there will be an on call person available no problem. Obviously, that did not happen. The hotel did not even offer a discount for the 1st night. Kitchen was included in the room but there was no pots, or pans to cook on or even plates or cups to use. The hotel has it for ... read more