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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell is overwhelming Came in for my sons baseball tournament. The hotel served its purpose…somewhere to sleep. The property had an awfu smell in the halls. We held our breathe and hustled to an exit everytime we left. The room had a faint lingering smell, but nothing compared to the rest of the property. I felt safe in the area and we didn’t experience any bugs. Definitely not an ideal place, but again it was a bed to sleep in when we weren’t on the baseball fields or running around town.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are pleased to know that the hotel fulfilled your requirements during your son's baseball tournament. However, we understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and provi... read more
I received my room completely a mess. Mattress was on the floor and not made, furniture scattered around. Not very pleasant to walk into.
Business response:
Dear Carter, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Parking was probably adequate, but they only let us use the front door, so I either had to bring everything thing in st once and leave it by the desk unattended or else make multiple trips from the back of the building. There was only one luggage cart , apparently in use. And the clerk didn’t know where it was. Clerk wasn’t very congenial. Room only had soap, no shampoo.
Business response:
Dear Jennifer, Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay, especially with the luggage cart availability and the lack of amenities in your room.This is not the level of service we aim to provide, and we will certainly be addressing these concerns with our team. Your feedback is incredibly valuable, and we appreciate you taking the time to bring these issues to our attention. We hope you will consider staying with us again, and we are committed to im... read more
We got late from my 18 hr drive, they did not have my room ready because of the system was down waited for long time to get my room, the room was not clean, definitely I would not stay at this place ever, bad customers service
Business response:
Dear Adan, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We understand the frustration and inconvenience of having to wait until your room was made available to you. We appreciate your feedback and will use it to help us improve our guest services. We look forward to your next visit to make it outstanding in every respect.Sincerely,Hotel Management
Poorly run!
Business response:
Dear Greg, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take your concerns seriously and will review this with our team to ensure improvements are made. We value your input and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
Worst Extended stay I’ve ever stayed in. TV didn’t work and they refused to move us to a room with a working tv. Manager wasn’t onsite and when I requested a call from her, the front desk clerk called me and said her manager refused to call me. Hotel is poorly managed and wouldn’t recommend staying there to anyone.
Business response:
Dear Greg, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how important it is for all amenities to function properly and for guests to feel heard and valued. We take your comments seriously and will be reviewing this to ensure better service in the future. We appreciate your feedback and hope you’ll reconsider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.