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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We originally booked to stay a whole week. After the first night we could not stay. We did not feel safe, no one at front desk, strange cries and moans from next room, bugs and hair in bathroom. I got out of there as soon as I could with my 3 kids. Expedia worked well with me to try to recoup some of the money I spent but to no avail. We were much happier somewhere else.
Business response:
Dear Corinne, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Honestly my mind is completely blown. I can’t even begin to understand what I had to go through at this property tonight. I’m beyond disappointed and I’ll leave it at that.
Business response:
Dear LaTressa, Thank you for taking the time to share your feedback. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Was turned away even with reservations cause to many dogs there and didn’t not get to stay been living in my car cause they did not inform me about that ahead of time
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Key cards stopped working suddenly and no one around to help. Had to stay elsewhere and they refused to give a refund. Smelled horrible too.
Business response:
Dear Hilda, We sincerely apologize for the inconvenience you experienced regarding your room key and the lack of assistance available at that time. Additionally, we regret that we did not meet your expectations for a clean and comfortable environment. Thank you for bringing these issues to our attention; your feedback is invaluable in helping us improve our services.Sincerely,Hotel Management
I couldn’t even check in because nobody was at the desk and I still got charged for a room I didn’t even stay in I had to drive home 4 hours away exhausted
Business response:
Dear Patrick, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Smelled bad
Business response:
Dear David, Thank you for your candid review. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
I would not recommend this hotel...was dirty very noisy lots of tweekers transients room dirty tub has a hole in it...i asked the housekeepers if they could mop and sanitize and deoderize the room and she said sorry no..room smelled like wet dog inside..very noisy till 3am 4am kids and adults yelling and screaming..parking lot not safe i had to be armed all night with people just sitting in random cars watching all who parked..staff not friendly or helpfull window always closed..just a very bad experience here...if i could i... read more
Business response:
Dear Isaac, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
We were very disappointed. Although it was adequate like the bed was comfortable enough, had tv and WiFi but the bathroom did not have hand towels, only wash clothes and body towels and there was not a coffee pot or lamp in room.
Business response:
Dear Emiko, We express our gratitude for your patronage. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We regret that we did not meet your expectations and offer the exceptional service that you anticipate from us. Please accept our apologies for any disappointment caused. Your comments are of utmost importance, and we will ensure that they are communicated to the relevant team members. We hope to welcome you once again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.