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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting!!!!! We did not stay. We immediately left as the hotel and room were disgusting. There was filth everywhere and bugs. The hotel should be shut down by the health department.
Business response:
Dear Emily, We are disappointed to hear about the concerns you encountered during your visit and regret you had to leave us earlier than expected. We will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
Liars and junk A/c was broken. Had to listen to the highway all night (load as hell) for cool air. Tv, only the volume worked. Couldnt change channel or anythiny.Then got a late checkout and the black girl in the front starts sayimg she told me it would be a 10 dollar fee. Which is a 100 percent lie because i would have known cause i didnt have money left on my card amd would have declined. Liara are annoying. Wont be back..
Business response:
Dear Jacob, We sincerely apologize for the noise concerns and any inconvenience caused by the television during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. Furthermore, we regret any issues you encountered at the front desk. Our team is well-trained to ensure that transparent information regarding reservations is conveyed to our guests. Your feedback is... read more
The room smelled like guests put their cigarettes out in the HVAC unit. So bad all our clothes and belongings reeked of it the next day. The place all in all is just run down and poorly kept. Dead bugs painted over the exhaust fan in the bathroom. Dirt and mold on the upper edge of the shower ledge.
Business response:
Dear Brian, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
The condition of this property was deplorable, wreaking of the smell of smoking fentanyl pills, paired with soiled sour cat litter and cheap air freshener. It was absolutely the worst place i've ever stayed at in my life. The only thing worse was the total disregard i was shown by the corporate office, and also by the customer relations manager, as well as the property manager. When i complained to the property manager, i was treated very rudely, continuously interrupted, repeatedly and loudly spoken over, laughed at and eve... read more
Business response:
Dear Vicki, Thank you for taking the time to evaluate your experience with us. We are fully committed to ensuring that every guest enjoys a fulfilling stay, and we sincerely apologize for the challenges you faced during your visit. Upon conducting a thorough review of the situation, we have identified that three complaints were raised concerning the same reservation. We responded to your concerns regarding noise and odor by facilitating a room change and offering a discount. This adjustment was accepted; however, you subsequ... read more
It was the worst hotel where I stayed, I had 2 nights they did not serve the room according to them they only do it every week, I asked for some new towels because the others were used and wet, they told me that I had to pay to rotate them. and that I had to take them to the reception pay and take the new ones, the hotel had a terrible smell of dirty, according to the room it was not smoking and smelled of cigarettes and dirt, the plastic bed seemed to disarm, I had to leave the last night for the location of the towels and ... read more
Business response:
Dear Ramon, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for any dissatisfaction you experienced with our housekeeping services. Our housekeeping approach is specifically designed to cater to the needs of long-term guests, aiming to minimize disruption and maintain a home-like environment. That said, we do offer additional housekeeping services for a nominal fee, should you require them. We also recognize that the room provided did not meet our established standards of cleanliness a... read more
Worst Hotel I ever stayed at!!! Hotel was HORRIBLE, they had no facilities for eating not even coffee. No ability to even brew coffee in the room and NO breakfast whatsoever. Their attitude was pretty much TO BAD were a “Select” Hotel and couldn't care less.
Business response:
Dear Lane, Thank you for taking the time to share your feedback with us. Our Select Suites concept is designed to offer apartment-style accommodations featuring fully equipped kitchens, allowing guests the opportunity to prepare their own meals, including breakfast, at their convenience. Also, our guests have the flexibility to bring or purchase their preferred cookware and dining items, which enables us to maintain competitive rates for longer stays. We regret any miscommunication that may have occurred. We appreciate your ... read more
The noise from traffic on freeway
Business response:
Dear Alex, Thank you for sharing your experience at our hotel. We hope you enjoyed many aspects of your stay. However, we sincerely apologize for the outside noise you encountered. On your next visit, we would be happy to provide you with a different room, subject to availability. We offer various room options and always strive to accommodate special requests when possible. Thank you for choosing us, and we look forward to making your next stay a perfect one.Sincerely,Hotel Management
Room was not sound proof AC fan was too noisy I dont recommend
Business response:
Dear Atri, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.