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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was an awful place. Had very bad customer service
Business response:
Oh no! I’m so sorry you got a negative impression of our staff. We will be sure our usual attentive, friendly, helpful service shines through. Thank you for letting us know how we came across to you.
The price and location was ok , the room want very clean , the bed cover had stains , there was stains in the bathroom and the bathroom curtains was full of hair when I checked in and nobody came to clean it even thought I notified them about it . I wanted to cancel and move somewhere else with paying the 1st night but they refused to refund the 6 other nights that I wanted to cancel and I haven’t used yet so I was stuck there for a full weak in a hotel that smells . I called Mangment’s and they promised somebody will call m... read more
Business response:
Thank you for sharing your experience. I wish your stay had been more pleasantly memorable as it is for so many of our guests and I’m so sorry to hear that there was some confusion about our refund policy that has left you with a bad impression. We wish you only the best in your future lodging and travels.
Didn't Work Out Not at all what I expected. The front desk was not manned, there is a phone in the hall with a little sign with who to call to get the clerk to come down. Strange, but not a big deal. We go to the floor of our room and the entire hallways smells like pot. Then when we opened the door to our room, it was obvious the room was already occupied. Clothes everywhere, crockpot going etc. That in itself is a little concerning that we were given access to a room where someone was already staying. The young girl at the... read more
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your reserved room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels.
Sad No towells, No Closet, No Cooffe Maker, No Water....soo sad!
Business response:
Thank you for the review of our hotel. We are sorry to hear that our limited amenities were problematic and took away from your overall pleasant stay. I'm so sorry this was not what you were expecting and that it did not meet your needs. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Check in an out Great!😍 The Room both rooms I was in was good as far as what I was looking for with my daughter and First 3 month Grandson to see my Mother before she passed! Home away from home feel! But pets set up is Great! But You must Control The Flees! Bits up my leg my daughter her chest! Move to another room. Well it had a roaches convention! I sprayed an reported it. I then was offered to move. I could not move again and only two day left, so i was offed two night of my stay! I agreed! Not sure I would make this my... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
I stayed28 nights. My room had dust under the bed and in the bathroom. Only ONE “housekeeping” day and I had to sweep the room myself. For almost $2700, I expected a little more! There was rarely someone at the front desk and it usually required a 20 minute wait. I was quite disappointed in this property.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Business response:
Dear Guest, Thank you for taking the time to post a review about your recent stay at out hotel. Please accept my sincerest apologies for the unpleasant experience. We appreciate all feedback good and bad to help us improve our guest experience. I did try to reach out to you by knocking on your door yesterday in order to have a better understanding about your experience but I've got no response, Please let me know when you have a moment to discuss that. Thank you,
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.