Extended Stay America Select Suites - Phoenix - Peoria - Sun City

Business response:

Thank you so much for your candid feedback. We are completely shocked to read about your experience, and are so sorry for the problems that you encountered with unpleasant odors, cleanliness, discomfort of the bed and noise levels. We strive to deliver a stay that is full of great hospitality and super clean rooms and are terribly sorry if we fell short during your time with us. We are constantly looking for ways to improve and your feedback will help us do just that. We wish you all the best in your future travels. 

Business response:

We are terribly sorry that you did not enjoy your time with us, Theresa. We would love the opportunity to show you our improvements the next time your travels bring you our way. 

Business response:

Oh no! We are absolutely shocked to hear your concerning claims! We strive to provide the most clean and pleasant stay to all our guests. We can't apologize enough for the issues with the possible pest sightings, overall cleanliness and the wait time to check-in. We can assure you that we will address this with our team at the property for immediate action and resolve. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels. 

Business response:

Thank you for sharing your experience. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We can assure you that we will address the issues with the overall cleanliness and outside gatherings with our team at the property for immediate action and resolve. We are so sorry for any inconvenience that this created but we do wish you all the best in your future travels. 

Business response:

Thank you so much for your detailed review of your stay. We can't tell you how disappointing it is to see that you were so unhappy during your time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during your time with us, and that you were left with this impression. We are known for our sparkling clean rooms and affordable rates and are so sorry that your time with us did not reflect that. We can assure you tha... read more

Business response:

We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you, Shamara. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level so we create better guest experiences in the future. 

Business response:

Thank you for your comments, Sean. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. 

Business response:

Thank you for staying with us. We hope for an opportunity to truly impress you next time! 

Business response:

Thank you so much for this valuable and detailed feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you experienced problems during your stay, Doris. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property directly to let them of these reports so that we can improve the quality of service that we are providing each of our guests.