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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the dirtiest thing ever garbage outside throwing out you have to buy toilet paper you have to pay for towels you have to pay for everything you use and it’s disgusting family’s Fighting people all over the hallways for someone that goes for vacation and expect something different from this hotel
Business response:
Maria, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much bette... read more
Beware (STAY AWAY) Absolutely WORSE hotel EVER. The room and hotel were BOTH so bad and disgusting I checked in and immediately left smh for one it's an extended stay with random people hanging out all around the hotel. The signs state smoke free but in reality the whole hotel smelt of nothing but secong hand smoke. The smoke was so overwhelming I actually had an asthma attack smh the front desk ate also horrible. What hotel dosent have a receptionist 24 hours a day?!?! That's unheard of. How do you know what takes place whe... read more
Business response:
Thank you for your very detailed review of your stay with us, Kyana. I can't tell you extremely disappointing it is to see that you did not enjoy your time with us because of the issues with the overall cleanliness and offensive odors. This in no way represents the high level of service that we strive to deliver, and we can't apologize enough for the negative impact that this created for you and your family. We can assure you that we will reach out to our staff so that we can make sure that we are following the correct proce... read more
I will not stay in this hotel again I reserved one room for 2 nights and I paid $185 in advance for 2 nights , first night was okay, second night we came late to room room we were trying to get to room but the key card was not activated to access the room and no one around to talked to solve the issues the office was closed and no reception available , I have to spend the night in my rental car until next morning the office will open and all they did is credited me for one night
Business response:
I'm so sorry to hear about these inconveniences, Albert. I know those add up and can subtract from your overall pleasant stay. We are so sorry for the problems with the key and not having access to your room. This is not at all the experience that we intended for and will make sure that we address this issue with property to make sure that this doesn't happen in the future. Thank you for sharing your feedback so we can continue to improve.
Filthy, bug infested, musty smell! Sad to say, occupied by transient families!
Business response:
Thank you for taking the time to review your stay with us, Pamela. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in ... read more
poor customer service First night of checking in nobody even on site to check in. Had to go to another hotel for our first night. Sat in parking lot from 10pm till midnight trying to figure out with 800 # how to get ahold of someone.
Business response:
Thank you for your feedback and for sharing your experience, Gary. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for we are so sorry for disappointing you and any inconvenience that you were caused.
Just dont. Bathroom dirty, no water pressure, carpet dirty. Bed lopsided, noisy, when brought a fan it was dirty, trash overflowing in parking lot, dog poop everywhere outside- watch your step. Was there a week, never again.
Business response:
Thank you for your review, Kristine. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective. We deeply apologize for the issues with the cleanliness your room and property. We will make sure that we use your feedback to improve in these areas for all of our future guests. We wish you the very best in your future lodging and travels.
I didn’t like the small beds, I would’ve liked the room to be cleaner, especially the floors and under the bed. I really hated the dogs across my room barking most of the night, I slept terrible, this place seems to be a doggie day care, dogs are everywhere. I wouldn’t recommend this place if you want to sleep comfortably. It worked for 1 night due to our circumstances but would never stay there again.
Business response:
Hello Kathleen. We are so disappointed to see that you experienced issues with the cleanliness of your room and the level of noise that was present during your stay. We will use your feedback to revisit our standards and training to ensure a better experience for you and all of our future guests.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Never again Hotel was very limited in its amenities needed an extra pillow could not produce one same goes for towels and soap not a good place to spend the night
Business response:
Thank you for your feedback, Joseph. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.