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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Upon arrival, the linens were dirty, but the GM resolved the issue. Throughout my stay, there’s no one at the front desk after clock out hours. Then there’s no security because the doors are always open, so anyone can come in there. The lack of security led to a guest’s car being stripped of all its tires. The rooms do not provide daily cleaning nor does it have a clothing iron, ironing board, hair dryer, nor any utensils to cook with. Based on that, as well as the deplorable service from some of the staff, I wil... read more
Business response:
Dear Guest, Thank you for taking the time to post a review about your recent stay at out hotel. Please accept my sincerest apologies for the unpleasant experience. We appreciate all feedback good and bad to help us improve our guest experience. I did try to reach out to you by knocking on your door yesterday in order to have a better understanding about your experience but I've got no response, Please let me know when you have a moment to discuss that. Thank you,
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
They have phone in front office to concact if you need any assistance, called more then twice no answer !
Business response:
I'm so sorry this happened to you.
Not a place I would stay or recommend Room smelled, dirty, sheets not clean and noisey, shower put out lukewarm water dirty windows in entryway. The place needs a complete overhaul. Paid $170.00 for something that should retail for $59.00. The only redeeming quality was the check in person was really nice.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Disgusted There were bugs in the bathroom. The beds were not made when we arrived. It was very noisy. I waited a very long time just to be helped at the front desk. The pillows were very uncomfortable and were made out of plastic and had no pillow covers. Overall, it was a horrible stay. Luckily we only stayed there for one night. I would not recommend in the future.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
The place was very dirty and garbage over flowing out front all the time.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
The receptionist was not very professional the counter top was filthy with finger prints. As you went to get on elevator there was terrible smell. As we got off on our floor level there was a smell of marijuana and other smelly stuff this was not acceptable especially that we had a child with us. Then we went back down to lobby area and the check in person was not helpful at all this was so insulting to me and my family . Total bad experience
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Do Not recommend Hotel hallways were dirty. The room was a decent size for 1 person, but the kitchen had no supplies, not even a coffee maker. No coffee anywhere on site.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.