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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overran with Bedbugs We checked in and left a few hours later after we took a shower and found our towels covered with bedbugs. We then pulled the covers back on the bed and found them crawling all over the bed. The front desk was not shocked in the least when we told them and demanded a refund.
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel after just a few hours. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry your stay fell short. We have shared your comments with the hotel and our operations team to let them know your impressions and experience. We wish you well in all your future travels.
The beds were lumpy and springs. I had to sleepat the foot of the bed. It was like sleeping on a swayback horse.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, GM
4 day stay with 2 days of no air condition. First two days we had no air conditioning. Need more personnel on sight. Employees were working front desk, cleaning rooms, trying to fix ac. We checked in on Thursday had no air and maintenance man wouldn't be back til Monday morning. Couldn't switch rooms till Saturday because they were filled up. Employees were friendly and as helpful as could be, but are understaffed.
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Don't stay here I was extremely uncomfortable and concerned for our safety, we ended up leaving early and finding a new hotel.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. Best wishes in all your future travels.
Bare bones It was not what we expected, this is more of a long stay hotel then a vacation spot . Bring your own stuff, coffee maker, pots pans plates forks and spoons . The tv left much to be desired, the stations on the guide were not the stations on the tv. The best to be said was that it was clean. The last straw was someone cooking fish on our floor. Not a good ride down the elevator with that aroma emitting on your senses .
Business response:
Thank you for reviewing our hotel. We’re sorry the room was not what you expected and that you were let down by our amenities during your stay. We apologize for the inconvenience. Our amenities are customized for each guest (so they pay for only what they want to use). We hope you’ll choose WoodSpring again to enjoy an affordable room with the amenity package you desire.
wouldn't stay there again requested non smoking room. they did not have a non smoking available. In fact the whole floor was smoking rooms It was late no idea where else to go
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue.
Never again! The first room they gave me was not clean! Someone's dirty socks, pen, and notes, were under the bed, and there was hair on the bed comforter! So they apologized and put me in another room. That room had hair on the bed! So the manager took 30 minutes to personally clean the room. I really would have preferred a new, clean room. I took the room, once cleaned, because there were no rooms that weekend, due to Spring Training in Peoria. The room was facing the freeway and very noisy! I had trouble falling asleep be... read more
Business response:
Thank you for your feedback. What you described is certainly not the experience we were aiming for during your stay. We are so sorry for such a negative experience and bad impression instead of the positive, affordable, and comfortable one we strive to provide. Your comments have been forwarded to the staff and operations team to provide them with additional feedback on your experiences at the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Never again Have to pay extra for towels. Unknown odors in room and hallway. Outside trash was over filled for 2 days. Stained bed sheets.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
THE WORST RUN NEVER stay here! The bed felt like an air mattress over blown up on one side and flat on the other. The pillows were like rolled of socks and it smelled too. NO ice machine, iron, closet, tissues, shampoo, coffee. This is the WORST place I've ever been. Would of left but had somewhere to be at a certain time and by the time we got back to hotel it was late.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,759 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.