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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking time to share your experience with us. We hope to see you again soon.
Great place I was a little nervous about staying there but it turned out to be very good, it was quiet and clean and didn't notice any noise from other people staying there.
Business response:
We love hearing back from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return.
Very dirty and smells like animal urine
Business response:
Dear Guest, We truly regret that the condition described fell far short of expectations, as this is not the level of comfort we aim to provide. Your feedback has been shared with our housekeeping team to ensure stronger attention to cleanliness and overall upkeep moving forward. Your feedback is important to us, and we hope you will consider giving us another opportunity to provide a more improved stay. Sincerely, Hotel Management
Demasiado sucia la habitación, y mucho vagabundo viviendo ahí
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Additionally, we take the safety and security of our guests very seriously, and we regret any inconvenience caused. We will address this matter with our associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future an... read more
This establishment is not a suitable place to stay. The room was extremely basic, lacking even a bedside lamp. Unfortunately, there was no soap for the shower and no shampoo. It was the least satisfactory experience I have ever had with this chain. In fact, I felt as if I had been transported to a third-world country.
Business response:
Dear Guest, We are sorry to hear that your stay did not meet your expectations. Please know that our Select Suites brand is dedicated to providing comfortable, apartment-style accommodations at competitive rates. We maintain a limited supply of toiletries at the front desk and recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. Your feedback will be shared with our team to improve both service and guest experience. Sincerely, Hotel Management
Terrible experience. The first room we were given had an alarm going off that staff already knew about. The hotel and rooms were very dirty and looked nothing like the pictures. They ended up moving us to another room, which was no better. The bathroom light would not turn on and their was no shower curtain. We even saw roaches. Definitely would not stay here again and would not recommend to anyone.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations regarding the condition of your room and the overall property. We take your concerns about maintenance and cleanliness very seriously, and we will address them with our team promptly. We recognize the importance of providing a comfortable and confident environment for our guests. We regret that your stay did not fulfill these standards, and we appreciate your feedback as we strive for continuous improvement. Sincerely, Hotel Management
The bathroom light didnt work. The bed was creaky, the hallways smelled, wasnt as clean as i thought it would be. Its ok if youre on a budget and need something cheap
Business response:
Dear Guest, We are sorry that certain aspects of your stay did not meet expectations. Your concerns are important to us, and we will share them with our team for review and improvement. We hope that you will give us another chance to serve you better the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.