Extended Stay America Select Suites - Phoenix - West

Business response:

Dear Guest, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincer... read more

Business response:

Dear Guest, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Eduardo, Thank you for sharing your experience with us. We deeply regret that your stay was affected by these issues, and we apologize for the discomfort and inconvenience you encountered. Cleanliness and comfort are of the utmost importance, and we are taking immediate action to address the concerns you raised. We understand your frustration, and we truly regret your experience did not meet your expectations. Your feedback is invaluable as we work towards providing a better experience for all guests. We hope you'll rec... read more

Business response:

Dear Dieudonne, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management 

Business response:

Dear John, We appreciate the feedback regarding your recent stay at our hotel and are truly sorry to hear that it did not meet your expectations. Please accept our sincere apologies for any disappointment you experienced. We take your comments seriously, as they highlight areas where we must improve to maintain our high standards of service. Rest assured that we will address these issues with the relevant team members to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the ... read more

Business response:

DearChase, Thank you for staying at our hotel and for sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management