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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever!!1 The room smelled like smoke from the time I arrived. I asked for a non-smoking room. The second day was horrible. I had to open the window and spray Lysol, and turn on the fan in the bathroom in order to breathe. I found out that smokers were placed on the third floor and I was on the fourth floor. Why would management place smokers below a floor? Smoke travels upwards. There was construction taking place on the first floor, where I asked to be placed in the beginning. There was a man outside with a woman ... read more
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your room and surroundings didn’t fully meet expectations. While we aim to provide a comfortable and well-maintained environment, we understand there were aspects of your stay that caused frustration. Your comments have been shared with our team to help us improve guest satisfaction moving forward. Sincerely, Hotel Management
Lo peor
Business response:
Dear Guest, Thank you for sharing your feedback. It’s disappointing to know that we did not meet your expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
It’s a trap house, I checked in and I checkout the same night.
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Awful This hotel should be avoided at all costs. Unfinished drywall. Holes in walls. Odorous. Cheap and rickety beds and furniture.
Business response:
Dear Guest, We’re truly sorry to hear about your experience. The issues you described are far from the standards we aim to provide, and we deeply regret the discomfort and frustration it caused. Your feedback is crucial, and we’re addressing these concerns with our team to make the necessary improvements. We hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
This property was very unsafe, dirty walls and sheets had stains. People outside look sketchy. I felt bad for booking this hotel with my kids.
Business response:
Dear Guest, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Rest assured we will review this with our team to prevent similar concerns from ... read more
There was roaches in the room. Floor in the restroom was un-even. Some light were out.
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Embarrassing No hot water I didnt get to shower i called the front desk and they said when they have time they would Take a look
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the lack of hot water during your stay, and we understand how frustrating this must have been, especially when you were hoping to have a comfortable shower. This is not the standard of service we aim to provide, and we deeply regret that it was not addressed promptly. We will review this situation with our team to ensure that maintenance issues like this are handled in a more timely and efficient manner in the future. We appreciate your feed... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.