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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience, building is super old smells bad, cero maintenance, bed blanket had holes all over the place due to cigar burns, the room smelled bad
Business response:
Dear Guest, We are truly sorry to hear about the issues you encountered during your stay. What you described does not reflect the standards we aim to uphold, and we sincerely apologize for the concerns. While we follow a nonsmoking policy, we recognize that expectations are not always met, and situations like this deserve prompt attention. Your comments have been noted and will be addressed with the team to reinforce standards and ensure a more pleasant environment moving forward. We appreciate you bringing this to our atten... read more
First impressions looking from the outside the area looked unsafe dirty. as you enter reception is small and it looked dirty even behind the reception area. The big lady at the front was rude but I was already feeling a certain way about the hotel. A bad way. As we were checking in she made me go get my husband because requested his ID as well. There was another lady who ended up helping us which looked like she was new so check in Took forever. As we proceeded to go up to our room the hallway to the elevator was disgustingl... read more
Business response:
Dear Guest, We apologize that the overall condition during your visit left you with such an unfavorable experience. The concerns shared regarding cleanliness and interactions upon arrival do not meet the standard our team works to provide families staying with us. Please know that we have a dedicated pest control program in place, and our team works diligently to maintain cleanliness throughout the property to ensure a comfortable environment for all guests. Additionally, our team works closely with local authorities and sec... read more
Felt like a prison halfway house. Front desk people were super, but with the number of obvious ex-cons coming in and out and the people hanging around (including one shooting heroin in the back parking lot and another couple copulating in a dark corner of the parking lot) it became evident that this hotel is something of a halfway house for recently released inmates or something. Cannot recommend this place.
Business response:
Dear Guest, We regret that the overall environment did not feel safe or comfortable during your stay. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. We are pleased to know the front desk team provided helpful service, and we appreciate you bringing these matters to our attention. Sincerely... read more
No había reserva No se registró en sus sistema Me tuve que ir a otro hotel Me puede. Reembolsa Porfavor
Business response:
Dear Guest, We sincerely regret the inconvenience and frustration you experienced upon arrival. We understand how disruptive it must have been to seek accommodations elsewhere, and we will share your comment appropriately. Please note that if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. We value your time and hope there is an opportunity to make this right. Sincerely, Hotel Management
Room was very dirty. All that was available was a smoking room when i arrived even though i had reserved a non-smoking room. Smell of pot knocked you down when you stepped into the hallway on the 3rd floor. Ftont desk was courteous.
Business response:
Dear Guest, We regret that your stay did not align with your expectations and understand how important comfort and a pleasant atmosphere are when traveling. We are glad to know that our front desk team provided courteous service during your visit. Your comments have been noted and will be shared with our team as we continually focus on the overall guest experience. We appreciate you bringing your perspective forward and value the opportunity to reflect on your concerns. Sincerely, Hotel Management
I don't understand how a mattress can be that small and say it fits two people. There was a dirty towel in the bathroom and the tile in the bathroom was raised up because of water damage. It was very obvious. They provide nothing to you like other hotels do in your room, everything is old & tv small. They need to really raise the bar here. Personally I will never stay there again. How can you expect people to want that or to get quality people there?
Business response:
Dear Guest, We regret that your visit did not meet expectations and understand how disappointing it can be when comfort and presentation fall short. Guest feedback is important, as it helps highlight opportunities to enhance furnishings and overall in-room experience. Our goal is always to offer accommodations that feel welcoming and suitable for rest, and we are sorry this was not reflected during your time with us. Your comments have been noted and will be shared by the appropriate teams. We appreciate you taking the time ... read more
Room didn't have a lamp, no toilet paper, smell of mildew and restroom floor needed replacing. trash outside, containers needed emptying.
Business response:
Dear Guest, We regret that elements of the accommodation and surrounding areas did not meet expectations during your stay. A lack of essential in-room items, along with concerns related to freshness and upkeep, can understandably affect overall comfort. Please note that toiletries are available at the front desk for guest convenience. Your comments regarding the room and common areas have been shared with our team to support ongoing improvements. We appreciate your feedback and hope you will consider staying with us again fo... read more
Blood on the walls
Business response:
Dear Guest, Thank you for sharing your concern with us. We are sincerely troubled to learn about the condition you encountered, as it does not reflect the environment we aim to provide. Cleanliness and guest comfort are treated with the utmost importance, and feedback such as this is shared carefully to reinforce established standards. We regret the discomfort this situation caused during your stay and appreciate you taking the time to inform us. We hope you will consider allowing us another opportunity to deliver the level ... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.