This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn't clean enough cockroaches all over the place
Business response:
Dear Daly, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should alway... read more
Local sujo O prédio estava em reforma, dentro do quarto havia insetos. O carpete do estabelecimento era velho e bem sujo.
Business response:
Dear Leonardo, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next... read more
I would not stay there again, it looks ok on the outside but once you go inside everything is dirty, smelly, old wormed furniture, broken bathroom door, hookers and drug addicts outside the front door and the staff not friendly, not professional, no receptionist in the morning until 9:00am (10:00 am) on weekends. Beware you will have a scary experience if you diside to stay there.
Business response:
Dear Juan, Thank you for being our guest. We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a r... read more
Needs cleaning up. This place needs some cleaning up. It all started when we walked into the room. There were roaches. Floors, bath tub and toliet needs some cleaning. It was gross. Beds were hard. Too much noise outside. Even tho we were on the top floor. Never again will my family and I stay there.
Business response:
Dear leilanie, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Your comfort is our priority, and we truly regret that we did not meet your expectations. We appreciate your feedback, as it helps us make necessary improvements. Please consider giving us another chance in the future, and we’... read more
Avoid Roaches in the toilet and crickets in the tub. Hairs in the towels... the list goes on and on. The elevator works and my car was not broken into.
Business response:
Dear Edgar, Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced. We take cleanliness and guest satisfaction very seriously, and it’s concerning to hear about the condition of your room upon arrival. Please know that this is not typical of our standards, and we will address this issue with our housekeeping and pest control team immediately. Our goal is to ensure all our guests have a positive experience, and we truly understand your frustration. Considering this a rare incident, we h... read more
I was not allowed to check in and need to send for a refund. They said the office was closed. It was after 12.
Business response:
Dear Gilbert, We are sorry about the issues you experienced during your recent visit to our hotel. We understand your frustration regarding the concerns mentioned. This is not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your feedback is taken seriously, and we will investigate this thoroughly. We will look at your financial concerns immediately and request that you reach out to the hotel directly for assistance. We value your business and hope to regain your trust in t... read more
Been here for a week the staff wonderful area bad the other night they didn’t have toilet paper for us that was included in the role. They did not compensate me for I had to go pay for toilet paper.
Business response:
Dear Tracy, Thank you for sharing your feedback. We’re glad to hear that you found our staff to be wonderful. However, we sincerely apologize for the inconvenience you experienced with the toilet paper situation. While we offer a starter supply of basic essentials at the front desk, we encourage our guests to bring or purchase their preferred items for longer stays. We will address this with our team to ensure better communication and service moving forward. We hope to have the opportunity to improve your experience should y... read more
They ran out of toilet paper and I had to go buy my own toilet paper
Business response:
Dear Tracy, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are valuable to us, and we will work to improve these aspects for a better guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.