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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff. The staff and the surrounding areas made me feel unsafe
Business response:
Dear Guest, We are truly sorry that your stay did not provide the sense of security and comfort you expected. Feeling at ease and supported during a visit is very important, and we understand how unsettling it can be when this is not the case. Your comments regarding interactions and the environment have been noted carefully. Feedback such as yours is valuable in reinforcing the importance of guest safety and overall experience. We appreciate you bringing this to our attention. We hope to have the opportunity to make your ne... read more
I checked in, walked to the 4th floor where my room was located, the carpet on the 4th floor was awfully dirty, the furniture in my room was old, in tbe first 5 min I spotted 2dead cockroaches
Business response:
Dear Guest, We regret that your arrival did not create a welcoming or reassuring experience, and we understand how unsettling it can be when first impressions raise concerns. Providing an environment that feels well-maintained and comfortable is important to us, and your comments have been forwarded to the appropriate teams. Feedback such as yours helps us identify where additional attention is needed. We appreciate you taking the time to communicate your experience and are sorry that your stay did not reflect the standards ... read more
I wouldn’t let my ex mother Inlaw stay here
Business response:
Dear Guest, Thank you for sharing your perspective. We understand that every guest’s preferences and expectations are different, and we respect your decision regarding accommodations for your family members. Feedback like yours helps us recognize the diverse needs of those who visit and encourages us to continue maintaining a welcoming and comfortable environment for all. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Room was dirty, furniture was broken, rooms are nothing like the pictures, very strong smell of marijuana. Very disappointed with customer service as I reserved a non smoking room and room smelled really bad.. i have pictures of the horrible room condition.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and caused disappointment. Your comments regarding the condition of the room and the strong odors are concerning, and we appreciate you bringing them to our attention. Feedback like yours is valuable in guiding improvements and ensuring that guest comfort and satisfaction remain a priority. We understand how frustrating this experience must have been and are grateful for your honesty. Your input will be r... read more
Muy mal olor
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that an unpleasant odor affected your stay, as providing a clean and comfortable environment is a top priority. Your feedback has been shared with the appropriate teams to ensure careful attention is given to room preparation and maintenance. We understand how this issue can impact the overall visit, and we apologize for the inconvenience it caused. Your observations are valuable in helping us maintain a welcoming atmosphere for all visitors. We hope to h... read more
It’s the worst place I’ve stayed we couldn’t sleep because of the smell really bad an there was cockroaches it was a very bad experience I don’t recommended and it was very expensive for the way it was
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry to learn that your stay did not offer the comfort or reassurance you expected. We understand how unsettling it must have been to feel uncomfortable during your visit, and we regret that the environment did not meet your expectations. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your remarks will be shared with care, and we appreciate you bringing ... read more
Very Dirty, There was a cockroach in the room, dirty towels, dirty bedspread, terrible! Never back!
Business response:
Dear Patricia, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your... read more
Stayed in room 420 for one night. The room is infested with cockroaches! My shoes were sticking to the floor because it was dirty. The walls were dirty. The room smells like someone cooked fish in it. The AC unit was disgustingly dirty. This room has not had a proper cleaning in a VERY LONG TIME. This hotel needs a DEEP CLEANING AND PEST CONTROL IMMEDIATELY!! There are homeless people in the parking lot. Staff was nice. I informed housekeeping and the front desk upon checkout of the cockroaches, hopefully they do something a... read more
Business response:
Dear Krystal, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.