Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear Ken,Thank you for making Extended Stay America your home away from home. We appreciate you taking the time to share your experience with us. Our goal is to make your stay as comfortable as possible, and we will continue to work hard to meet your needs. It is a pleasure to have you with us.Sincerely,Hotel Management 

Business response:

Dear Michael,Thank you for the generous review of Extended Stay America. We’re glad to know you’ve found comfort during your first week here. We understand that being away from home for work can be challenging, so we strive to create a comfortable and convenient environment for all of our guests. We look forward to continuing to provide you with a welcoming and convenient environment throughout your time with us. Sincerely,Hotel Management 

Business response:

Dear Paul,We’re glad that you found the room clean, as we aim to provide a comfortable environment for our guests. However, we regret that the bed did not meet your expectations and that the advertised grab-and-go breakfast was unavailable. We understand how important these details are for an enjoyable stay. Your comments will help us ensure more transparent communication and improvements moving forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.... read more

Business response:

Dear Kenneth,Thank you for including Extended Stay America in your travel plans. We're so glad you found our team to be welcoming and that the hotel provided a peaceful atmosphere during your stay. Creating a comfortable and relaxing environment for our guests is a top priority. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management