Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear Guest, Thank you for choosing Extended Stay America! We are glad to hear you found your room spotless, as we prioritize providing a comfortable and well-kept environment. We understand the bed size may not have been ideal, and we appreciate you bringing that to our attention. Your input helps us improve, and we hope to welcome you back for an even better stay next time! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your experience didn’t align with what was expected. We understand how frustrating it can be. That’s never the kind of impression we want to leave. Your feedback is important and will be shared with the appropriate teams to ensure our listings reflect the property more accurately. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Guest,We're glad to hear the dogs nearby didn't disrupt your rest, though we understand having them close by may not have been ideal. We appreciate your understanding and are glad your stay remained peaceful overall. Your comments help us stay mindful of guest placement, and we hope to welcome you back for an even more comfortable experience. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of sundries during your stay. We understand how important these amenities are for a comfortable experience and regret that we did not meet your expectations in this regard. Your comments are valuable to us, and we will take them into consideration for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you again for a more satisfying stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We’re glad you enjoyed your time with us and found the property a comfortable option for a longer stay. It’s especially rewarding to know our team made a positive impression, and we’ll surely share your compliments with them. We enjoyed hosting you and hope to continue to be your hotel of choice when your plans bring you back to the area.Sincerely,Hotel Management