Extended Stay America Select Suites - Provo - American Fork

Business response:

Dear Don, Thank you for choosing to stay with us. We're glad we could provide an affordable option for your overnight visit. We understand that there is room for improvement, and we'll continue working with our team to enhance both comfort and value where possible. Your feedback helps us grow, and we appreciate the opportunity to welcome you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Korben, Thank you for choosing Extended Stay America and taking the time to share your experience. We're delighted to hear that your stay went well and that everything met your expectations. From the comfort of your room to the support provided by our team, we aim to create a relaxing and enjoyable environment for every guest. Whether you're here for a quick visit or a longer stay, we'll always do our best to make it feel like a home away from home. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Jeanette, We're glad the overall setup met your needs, though we understand how the absence of a bedside lamp and the size of the TV may have impacted your comfort. Feedback like yours helps us identify areas where we can make improvements, and we'll keep these points in mind as we evaluate future updates to the rooms. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America! We are glad to hear you found your room spotless, as we prioritize providing a comfortable and well-kept environment. We understand the bed size may not have been ideal, and we appreciate you bringing that to our attention. Your input helps us improve, and we hope to welcome you back for an even better stay next time! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry your experience didn’t align with what was expected. We understand how frustrating it can be. That’s never the kind of impression we want to leave. Your feedback is important and will be shared with the appropriate teams to ensure our listings reflect the property more accurately. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences. Sincerely, Hotel Management