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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very pet friendly if you pay the additional fee, but the hallways and stairwells smell horrid (like rotten, fetid garbage and old fried food), the walls are thin so guests hear every person walking by the door, and we were greeted by a pubic hair in the bathtub upon arrival to our room.
Business response:
Dear Sergio, Thank you for choosing us and sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Providing a clean and comfortable environment for all our guests is our top priority, and we regret any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding... read more
Smelled like Vomit and bring your own pillow. Got off the elevator and the entire hallway smelled like vomit. Also, the pillows were so bad I had to put one sideways and it was still too flat.
Business response:
Dear Jacob, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Pass For a non smoking facility, the pace smelled so bad of smoke and marijuana. The floors and elevator smelled as if someone cooked food in there 24/7 Not the cleanest but not the worst
Business response:
Dear Daniel, We apologize for the unpleasant odor you experienced during your stay. Maintaining a smoke-free environment is a priority, and we'll address this issue to ensure compliance with our policies. Additionally, we'll investigate the cleanliness concerns you raised to improve our standards. Your feedback is invaluable in our efforts to enhance the guest experience. We're sorry for any inconvenience caused and appreciate your understanding. We hope you'll give us another chance to provide you with a more enjoyable stay... read more
This was the stinkiest hotel I have ever stayed in. There is just a hallway/ vestibule at the check in desk. It smelled like stale cigarette smoke. When you pass through the door to the hallway to the rooms there is a new but equally offensive smell. Just when you think it can’t get worse, the elevator is even worse. The floor we were in had such a strong chemical smell it was as if someone had poured out a bottle of cleaner to cover up another smell. Our room had yet another toe curling smell. The first night I couldn’t tak... read more
Business response:
Dear Betsey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Horrible
Business response:
Dear Kayla, Thank you for sharing your experience with us. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience you deserve.Sincerely,Hotel Management
The place was a dive
Business response:
Dear James, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.