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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Front Desk Available There was no front desk clerk. We did show up pretty late but I did email to let them know we will be arriving pretty late. They did have a phone and an ext to call but we had to stand there for 30 min. trying the number over and over again. I in fact had to knock on the window to see if the clerk may have fallen asleep. Finally after knocking on the window and continue to call we did finally get someone to check us in. It did say there would be a grab and go breakfast. As we walked by the front desk ... read more
Business response:
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, we regret any disappointment you experienced due to our grab-and-go complimentary breakfast. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. Thank you... read more
We got what we paid for. No supplies in kitchenette
Business response:
Dear Jeff, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We are sorry for your disappointment regarding the dishware policy. Dishes and cooking supplies are available for purchase. We will share your feedback with our front desk team to better communicate our services and amenities during guest arrivals. We value your bus... read more
They entire building smelled like an ashtray despite it being a "no smoking" facility
Business response:
Dear Rebecca, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you for being our guest; we look forward to your return visit.Sincerely,Hotel Management
The room was drab dreary.
Business response:
Dear Stacy, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Though it's a nice building in decent shape, even though I was in a non smoking room, by the time I left, all my clothes smelled like smoke.
Business response:
Dear Craig, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
It felt like it was being used as a homeless shelter.
Business response:
Dear John, Thank you for sharing your comments. We first would like to apologize for not meeting your expectations during your visit. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management
meh
Business response:
Dear Kevin, Thank you for staying at our hotel. We apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Entire building smelled like smoke. Floor in room unswept.
Business response:
Dear David, Thank you for being our guest. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, we appreciate your informing us about the smoke issues you encountered, which impacted your overall time with us. Our hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.