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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed We took a risk (as we often do) on Expedias mystery hotel. This is the first time we have been disappointed. This hotel was supposed to be on the level of Holiday Inn Express and others like it. It was not even close. This is a basic no frills hotel -- not even carpets. Everything except parking was extra. It is an extended stay. Place that provides zero amenities. I booked a room for two people and we were given one full sized bed--not a good situation for us. When we asked for a king-sized bed, we were told th... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
What a surprise! When we arrived at the motel, the lobby was locked. We had to dial on the phone for help, and then when the employee arrived, he wasn't friendly AT ALL! The motel wasn't a warm feeling. I felt a little bit of anxiety.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Business response:
We're sorry to hear your time at Value Place didn't meet your standards. Thank you for letting us know. We wish you the best and hope you will consider staying with us again in the future.
Bare bones! Was OK for a short night - no coffee or ice machines or continental breakfast! Flooring was linoleum - no carpeting! Would never stay in that type of a hotel again - live and learn!
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
No front desk, had to wait for ever to get someone there to open the front "window". They gave us a smoking room when we booked a non smoking room so we felt like we slept in an ashtray all night long.
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
Spartan It was Spartan. Had to pay extra for everything from internet to coffee to even a coffee cup. Strange people staying there.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Horrible customer service I booked none smoking room and when I got there the customer service rep told me that they gave away my none smoking room to someone else and they only have smoking room available if I don't want that room I can leave because it's very busy. I asked to speak with a supervisor he said that the supervisor went home it's just him.I was so tired I didn't want to dea with him anymore I drove that night 7 hours. When I got in my smoking room I call the hotel customer service line to complain and she gave ... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
First thing when you walk in and there isn't a guest lobby, turn around and run... I was stupid enough to check in and pay! The check in area is the size of a med. closet and then after you check in and you open the door to the inside of the hotel and the smell of cigarette smoke, animals, and who knows what hits you in the face like a bat. We kept saying to ourselves that its just for one night. We took 2 min. inside our room to say "Screw this" and started looking on line for a different hotel to stay the night. We found t... read more
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Not enough towels,floors where filthy, no shampoo or conditioner.the whole place smelled like smoke
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kevin Burdette General Manager
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.