Extended Stay America Select Suites - Provo - American Fork

Anonymous 

on Expedia

7 years ago

The note in the location description that this includes a kitchen is very misleading. They do have a refrigerator a microwave and a two burner stove top. There is no utensils, or kittchenware at all. You can’t even borrow from the office. You can buy for cash. There guest rules indicate you can use there gym at your own risk, but there is no gym. Excuse is some locations have one. I know this is a privately owned location, and looks like it is reflected in the bare minimum that could be built and maintained. No Coffepot or m... read more

Anonymous 

on Expedia

7 years ago

Horrible customer service Horrible people were fighting all night kept waking me up will cancel any future resavations here 

Anonymous 

on Expedia

7 years ago

We'll never stay here again! Arrived after a long day traveling. Were told by the front desk clerk they didn't have any non smokers rooms available so he was going to give us an "upgrade", Turned out he put us into the room for disabled, We know what an upgrade is and I told him so, but he dismissed my comments as if I didn't know anything. The room was not comfortable for us, didn't even have night tables or lamps, the shower was awful. We cancelled the rest of the reservation and looked for a better hotel for the next days... read more

Jeff 

on Expedia

8 years ago

Horrible Air didnt work in room, doors beinf slammed all day and night, front desk not helpfull or cared about the service. Would never stay again 

Anonymous 

on Expedia

8 years ago

Management is terrible I'll never recommend this place 

alice 

on Expedia

8 years ago

Very Noisy!! 

Anonymous 

on Expedia

8 years ago

The entire hotel was extremely dirty. i was not happy with my experience at all. 

David 

on Expedia

8 years ago

This is Not a Hotel We checked into the hotel on the first night and whilst the room was clean and tidy etc. there were no facilities for making tea/coffee. Although there is a kitchen sink in the room there were no cups or saucers or even a kettle. The hotel is used mainly for long term occupancy. The equivalent in the UK would be accommodation for those on benefits. Our first night we had an individual above us who stomped across the floor above us. I complained the following morning and was told that there were no other r... read more

Chip 

on Expedia

8 years ago

Not what I was looking for I should have been tipped off by the long list of rules presented on check in. This appears to be a place geared for a long term stay of undesirables. The rooms are sparton, the desk is not always attended so when the power went out there was no one on site to address. I use a CPAP so I didn't get a good nights sleep. We checked out earliy and are still working with Expedia to get our money for our unstayed nights back.