Extended Stay America Select Suites - Provo - American Fork

Anonymous 

on Expedia

9 years ago

Never again? The room had an awful smell took me a while to get use to the smell. The employee was not there to check us in so we had to use the phone. He never said he would be coming down to check us in so i was staning there on the phone, and when he got there he wasnt well groomed and he did not have any costumer service. Tried making small talk but he was not having it. 

AKGAL57 

on Expedia

9 years ago

Scary place to stay When we tried to check into the Single Queen room we booked thru Expedia, Value Place did not have one. The only thing they had to offer was a Single bed room in a space extremely cramped to accommodate the minimal kitchenette. It stunk with stale food and the musk of dirty carpets and bath facilities. You had to communicate with the front desk if you can call it that thru a intercom and they slipped the key under a slot. It was scary and shady feeling at the best. Upon inspection of the facilities we tri... read more

Marsha 

on Expedia

9 years ago

Disappointed We took a risk (as we often do) on Expedias mystery hotel. This is the first time we have been disappointed. This hotel was supposed to be on the level of Holiday Inn Express and others like it. It was not even close. This is a basic no frills hotel -- not even carpets. Everything except parking was extra. It is an extended stay. Place that provides zero amenities. I booked a room for two people and we were given one full sized bed--not a good situation for us. When we asked for a king-sized bed, we were told th... read more

Kim 

on Expedia

9 years ago

What a surprise! When we arrived at the motel, the lobby was locked. We had to dial on the phone for help, and then when the employee arrived, he wasn't friendly AT ALL! The motel wasn't a warm feeling. I felt a little bit of anxiety. 

Anonymous 

on Expedia

9 years ago

Bare bones! Was OK for a short night - no coffee or ice machines or continental breakfast! Flooring was linoleum - no carpeting! Would never stay in that type of a hotel again - live and learn! 

Anonymous 

on Expedia

9 years ago

No front desk, had to wait for ever to get someone there to open the front "window". They gave us a smoking room when we booked a non smoking room so we felt like we slept in an ashtray all night long. 

David 

on Expedia

9 years ago

Spartan It was Spartan. Had to pay extra for everything from internet to coffee to even a coffee cup. Strange people staying there. 

Ibrahim 

on Expedia

9 years ago

Horrible customer service I booked none smoking room and when I got there the customer service rep told me that they gave away my none smoking room to someone else and they only have smoking room available if I don't want that room I can leave because it's very busy. I asked to speak with a supervisor he said that the supervisor went home it's just him.I was so tired I didn't want to dea with him anymore I drove that night 7 hours. When I got in my smoking room I call the hotel customer service line to complain and she gave ... read more