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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check-in, no staff were present at the front desk, and despite my request, the second guest’s name was never added to the reservation. On the first night, we were locked out of our room because the key cards did not work. For safety and convenience, it would be beneficial to have a phone available on each floor or landing to connect with the front desk, especially overnight. The room itself also required attention: the floor was sticky upon arrival and had to be re-cleaned, and we needed to repeatedly request additional t... read more
Business response:
Dear Katrin, Thank you for sharing your detailed experience. We regret the challenges you faced with check-in and key access. At Select Suites, a member of our in-house team is always on call each night to assist with time-sensitive needs such as check-ins or key assistance. Guests can use the phone located in the lobby entrance, which connects to an operator who will promptly dispatch our Night Attendant. While there may be a brief delay as the attendant is on call, they are always available for urgent requests. In addition... read more
I like that it was quitet.
Comfortable stay.
Good
Staff was nice and helpful. Hotel was pretty run down.
Business response:
Dear Brandon, Thank you for taking the time to share your experience. We're pleased to hear that our team made a positive impression during your stay. At the same time, we regret that the overall condition of the property did not fully meet your expectations. Please know your feedback is valued and will be used as we work toward improvements. We hope to have the chance to welcome you back for a more satisfying visit. Sincerely, Hotel Management
We like the cleanliness of the room and no odor. We can cook simple meals and feel like home, and it is convenient for shopping and eating. The bad thing is: the people upstairs are too noisy walking and jumping at night, and there is a lot of smoke in the elevator corridor. I hope that guests will cherish their belongings and keep them clean, and not bring more tedious work to the staff. When my husband and I left, we left floor drains in the bathroom and kitchen, hoping to bring convenience to the next guest. Hair and faci... read more
Business response:
Dear Yan, We are delighted to hear that you felt at home during your stay and appreciated the comfort and convenience we strive to provide. We also truly appreciate the care you showed before departure — that thoughtfulness doesn't go unnoticed. We are sorry to hear about the disruptions you experienced and will share your feedback with the team. Thank you for choosing Extended Stay America. We look forward to welcoming you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,374 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.