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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than other budget places I've been. Very friendly staffs.
Business response:
Dear Ash, Thank you for your feedback! We’re delighted to hear that you found our hotel to be a better option compared to other budget places and that our staff made a positive impression. We strive to offer excellent service and a welcoming atmosphere for all our guests. Your kind words are greatly appreciated, and we look forward to having the opportunity to welcome you back to Extended Stay America for another great stay. Sincerely,Hotel Management
No
Awesome service, front desk lady is great. Also above and beyond
Business response:
Dear Jason, Thank you for your wonderful feedback! We are delighted to hear that you had an excellent experience with our service, especially with our outstanding front desk staff. Providing exceptional service that goes above and beyond is what we strive for. Your compliments will be shared with our team, as they serve as encouragement to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay at Extended Stay America.Sincerely,Hotel Management
Good
: something burning : it was a good stay but the smell of a fire had me on edge a little.
Business response:
Dear Joe, Thank you for taking the time to share your feedback. We're glad you had a good stay overall but are sorry to learn about the smell of something burning, which understandably caused concern. We take such matters seriously and will share this with our team to ensure this issue is addressed. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Staffs are very welcoming. Room is clean and bed is comfortable.
Business response:
Dear Antoinette, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. Your kind words noting your satisfaction with our hospitable service and clean suite are most appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely, Hotel Management
Outdated stayed overnight Inside of the lobby is not welcoming at all. Very sterile and outdated. You can tell people live there so people would be sitting outside. During my stay, kids were out roaming the halls. Again, the place is outdated. The bed was clean. The kitchen....outdated. what can I expect for the price.
Business response:
Dear Guest, Thank you for sharing your thoughts. We apologize for not meeting your expectations in terms of the lobby ambiance and overall property condition. We are aware that some areas are in need of updating and are actively working on improvements. Your feedback regarding the lobby and kitchen is valuable, and we will take it into consideration as we plan future upgrades. Your input is valuable, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Sketchy
Business response:
Dear Joshua, Thank you for your feedback. We apologize for any discomfort or concerns you experienced during your stay. Your comments are important to us, and we are committed to addressing any issues to improve our guests' experiences. We hope you will consider giving us another opportunity in the future to provide a more secure and comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,405 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.