Extended Stay America Select Suites - Richmond - Innsbrook

Business response:

Dear Kevin, Thank you for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time in your clean room and that everything was to your satisfaction. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for your feedback regarding your recent stay. We’re glad to hear that you found the hotel satisfactory for the price. We apologize for the inconvenience caused by the construction and appreciate your understanding during this time of improvement. Your comments are important to us as we work to enhance our facilities for all guests. We hope you’ll consider staying with us again once the renovations are complete for an even better experience.Sincerely,Hotel Management 

Business response:

Dear Ash, Thank you for your feedback! We’re delighted to hear that you found our hotel to be a better option compared to other budget places and that our staff made a positive impression. We strive to offer excellent service and a welcoming atmosphere for all our guests. Your kind words are greatly appreciated, and we look forward to having the opportunity to welcome you back to Extended Stay America for another great stay. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts. We apologize for not meeting your expectations in terms of the lobby ambiance and overall property condition. We are aware that some areas are in need of updating and are actively working on improvements. Your feedback regarding the lobby and kitchen is valuable, and we will take it into consideration as we plan future upgrades. Your input is valuable, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for your wonderful feedback! We are delighted to hear that you had an excellent experience with our service, especially with our outstanding front desk staff. Providing exceptional service that goes above and beyond is what we strive for. Your compliments will be shared with our team, as they serve as encouragement to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Joshua, Thank you for your feedback. We apologize for any discomfort or concerns you experienced during your stay. Your comments are important to us, and we are committed to addressing any issues to improve our guests' experiences. We hope you will consider giving us another opportunity in the future to provide a more secure and comfortable stay.Sincerely,Hotel Management