Extended Stay America Select Suites - Richmond - Innsbrook

Business response:

Dear Toni, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your remarks will help us continuously improve our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Paula, Thank you for your feedback regarding our friendly staff. We're delighted to hear that you had a positive interaction with our team during your stay at Extended Stay America. Providing excellent customer service is a top priority for us, and we appreciate your recognition of our efforts. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management 

Business response:

Dear Carlistle, Thank you for the excellent rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management